Director of Drumlins Operations

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in‑person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range $89,500 – $125,000

7:30 am – 5:00 pm (academic year) and 7:30 am – 5:00 pm (summer)

Schedule is variable and seasonal based on business needs; may include early mornings, evenings, nights, weekends, and holidays. Hours may vary based on operational needs. With some flexible hours required.

Full‑time

The Drumlins Country Club Director manages all aspects of the club including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, government and industry. Administers the club’s policies as defined by its Board of Directors. Develops operating policies and directs the work of all department managers. Implements and monitors the budget, monitors the quality of the club’s products and services, and ensures maximum member and guest satisfaction.

Secures and protects the club’s assets, including facilities and equipment. Identifies revenue enhancement opportunities such as new and improved services, expanded member offerings and incorporating the latest trends in club management. The Director will tailor services to the Syracuse and local community and drive continual improvement aligning with best‑in‑class benchmarks and remain current with industry trends. Work closely with members of the country club and the Board members to ensure a smooth operation.

Must rebrand its offerings to appeal to non‑traditional members to retain and grow membership.

• Bachelor’s degree in business management, hospitality management, or related field of study from an accredited university, and a minimum of 7 years of progressively responsible experience in financial and facilities management, golf course management or an equivalent combination of education and experience is necessary.
• Previous experience of managing an operating budget with P&L responsibilities and managing direct reports.
• Expertise in service excellence and high‑end recreational programs. Direct experience managing food and beverage operations as well as special events.

• Must possess exceptional written and verbal communication skills
• Must be extremely organized, efficient, and detail‑oriented
• Must have exceptional customer service skills
• Must be highly motivated, goal driven and a self‑starter
• Highly polished interpersonal skills, with the ability to connect with people easily and quickly
• Must exercise excellent independent judgement in assessing situations and making decisions
• Ability to establish and maintain effective working relationships

• Implements general policies established by the Board of Directors and directs their administration and execution.
• Coordinates the development of the club’s long‑range and annual (business) plans.
• Develops, maintains and administers a sound organizational plan and initiates improvements as necessary.
• Plans, develops and approves specific operational policies, programs, procedures and methods in concert with general policies.
• Supervises a team of exempt and non‑exempt staff, and seasonal temporary employees.
• Consistently assures that the property is operated in accordance with all applicable local, state, and federal laws.
• Oversees the care and maintenance of the property’s physical assets and facilities.
• Ensures the highest standards for food, beverage, sports, recreation activities and other property services.
• In collaboration with Club Controller, develops, maintains, and administers a sound business, strategic, and organizational plan for the property which includes an operating/capital budget and marketing plan.
• Analyzes…