Program Manager, Building Security Systems

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits, including a health spending account available upon your start date;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year.
• Fitness membership discount;

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

The Program Manager is accountable for the performance of assignments including recommendations, scheduling, financial performance, and client’s satisfaction. Administers, coordinates, designs and delivers construction and maintenance services/solutions to clients. Supports the Business Unit(s) in the effective delivery of 24/7/365 Demand Services requests, planned maintenance, preventative maintenance and construction programs in a multi discipline environment. This role will focus on Demand Maintenance.

• Planning, co-ordination, implementation, inspection of planned, preventative & emergency maintenance & construction programs;
• To assess operating systems, provide recommendations to replace, extend life cycle, reduce/mitigate potential damages or reduction in life cycle of building components
• Prepare/evaluate/execute service proposals (eg. RFP, quote, contract review etc) for construction, preventative, and demand service requests for clients on an on-call 24/7 basis.
• Prepare, review, confirm, recommend on assigned projects; scope of work, contract reviews (including service level agreements)
• Establish; client communication protocols, financial reporting, progress updates, scheduling and work activities to meet/exceed contract obligations.
• Mitigate risks to client’s assets through establishment of proven service standards. Assists their direct reports and clients in providing business operations performance reports
• Coordinate with various departments at TCH to successfully implement assignments,.
• Participate in JHSC meetings and/or committees as required
• Prepare regular equipment/service audits as required.
• Implement, evaluates and recommends corporate vendor management policy and procedures.
• Supervise, mentors, trains and directs unionized service and administrative staff.
• Coordinate all aspects of service delivery and staff deployment.
• Manage staff’s attendance: i.e. vacation requests, payroll input and monitor staffing capacity re: shifts, on call, call-out schedules.
• Coordinate with Human Resources and respective Unions to deal with grievances, conflict resolution,
• Health and Safety compliance, workplace accident and injury investigations & reporting.
• Supervision of multi-disciplined vendors’ pool, including performance evaluations, site inspection, service procurement and delivery strategies from concept to completion.
• Preparation/review/development of resources.
• Responsible for the project communication to all parties.
• Prepare/Review/Conduct progress meetings/minutes and presentations to stakeholders.
• Develop and manages stakeholder relationships.
• Prepare and/or reviews project budgets including projections, tracking, adjusting and reporting costs anomalies, and reconciling costs quarter/year end.
• Provide and recommends approaches on program /project budgets to Program Manager or designate
• Provide sound technical recommendations when/where requested
• Other duties as assigned

• Minimum of 5…