Director, Client Strategy

Director, Client Strategy

Department: Account Management & Strategy

Employment Type: Full Time

Location: Remote or Hybrid, US

Compensation: $90,000 - $110,000 / year

The Director, Client Strategy will deliver exceptional client results by providing sound, innovative, strategic leadership to a portfolio of accounts through a rigorous discipline of account planning, strategy development, and relationship development. This role requires comprehensive direct response knowledge including direct mail and/or digital strategy, blending of analytical and leadership skills, with an emphasis on leading and executing fundraising campaigns. While most of the Director’s time will be spent in strategy development for the assigned portfolio of accounts, project management may be part of the role based on portfolio needs.

Strength in relationship-building and interpersonal skills are a must. The ability to thrive in a high-velocity environment is essential to success in this role.

• Cultivates indispensable partnership between AGP and client through delivery of sound strategies leading to strong results and an agency-client relationship built on trust and transparency
• Develops comprehensive client communication plans and budgets informed by program analysis and client goals
• Serves as lead client contact for all communication related to program strategy and results
• Leads regular strategy meetings and program planning meetings
• Develops program analysis & planning meeting presentations in conjunction with analytics team
• Balances the needs of the client with proven best practices and innovation to advance sound strategy and deliver strong results
• Presents AGP work through skillful, accurate, and succinct written and verbal communication
• Translates program results and trends into strategic application
• Confidently presents ideas and data insights to day-to-day client contact and senior client leadership
• Actively listens with the ability to identify client needs and respond accordingly and understand organizational mission and goals

• Leads and facilitates strategic planning, internal communication, and ensures all cross-functional team members understand project parameters and scope of work
• Develops quality, innovative, and creative ideas with the support of the account team and senior leadership
• Creates and organizes key project documentation including strategy context documents and data request forms with associated segmentation
• Reviews copy and design creative with eye on fundraising best practices and client voice and brand
• Leverages passion for and knowledge of the industry to enhance Client’s program
• Leads highly productive meetings internally and with the Client

• Closely monitors budget estimate and billing
• Meets with Finance monthly to reconcile project summaries and provides Client billing and closing direction
• Identifies opportunities to expand existing budget and reallocate unused budget dollars to new priorities

• Consistently demonstrates integrity, common sense, and professional maturity
• Seeks opportunities to test, learn, and grow to produce better results that drive expanded business with existing clients
• Embraces a culture of continuous learning
• Comfortable with change and can adapt as needed
• Displays a positive attitude and adaptability in stressful situations
• Actively works to develop professional skills by seeking out training and other development activities

• Ability to foster collaboration and accountability across team members to mitigate challenges and ensure project success
• Serves as a team leader on key projects and celebrates team wins
• Provides clear direction/constructive feedback to team members
• Helps mentor junior Client Experience team members to assist in developing skills, including strategic instincts and client relationship development

• Plans and manages Client communication plan and workflow throughout the agency from project initiation to project completion and billing
• Sets clear timelines and expectations to help hold cross-functional teams accountable
• Schedules and…