Senior Workplace Experience Specialist; Onsite

About the Role

Hi, Future Homie! At Homebase, you’ll join a bold, fast‑moving team obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real‑world impact. Every Homie raises the bar, supports one another, and celebrates wins as a team.

We’re looking for a Senior Workplace Experience leader to own our Toronto hub—the largest and fastest‑growing office. This role blends operational excellence, expansion program leadership, and systems design. You will set the bar for service, experience, and execution in Toronto while contributing to how Workplace Experience scales across hubs.

This role is 70% operational excellence and 30% strategic project leadership.

You’ll ensure our office runs smoothly today – and scale it thoughtfully for tomorrow.

• Own end‑to‑end daily operations of the Toronto hub
• Ensure the office is fully operational each day (supplies, equipment, cleanliness, access)
• Manage visitor experience and frequent daily interruptions
• Coordinate weekly lunches, pantry services, and office programs
• Triage requests through the ticketing system and drive resolution
• Build SOPs and standards that reduce reactive work over time

• Own the monthly Toronto office budget and forecasting
• Negotiate and manage vendor contracts
• Identify cost efficiencies without sacrificing experience
• Submit accurate reporting and manage invoice reconciliation
• Maintain strong vendor and building management relationships

• Act as project manager for the office expansion into a new floor
• Coordinate contractors, designers, electricians, and internal stakeholders
• Track timelines, risks, and dependencies
• Provide proactive, executive‑ready updates to leadership
• Anticipate operational needs as the space and headcount grow
• Balance expansion demands while maintaining daily operations

• Use AI tools to streamline workflows (vendor research, budget tracking, project planning, documentation)
• Identify repetitive operational processes and improve them using AI
• Deliver at least one measurable workflow improvement within your first quarter

• Partner with Workplace Experience peers across hubs to align service standards
• Contribute to evolving the Workplace Experience operating model
• Share documentation, playbooks, and improvements that scale across offices
• Act as a mentor and thought partner within the Workplace Experience team

• 5+ years in workplace experience, facilities, operations, hospitality, or similar roles
• Proven experience leading office relocations or buildouts
• Experience managing contractors and external stakeholders
• Budget ownership and vendor negotiation experience
• Strong written and verbal communication skills
• Ability to operate independently without close supervision
• Strategic thinking, able to plan 3–6 months ahead
• Experience building SOPs and scalable systems
• Active experimentation with AI tools in your workflows
• Reliable Monday–Thursday in‑office presence (Toronto hub)

• Be Customer Obsessed – Solve problems with empathy and creativity.
• Move Fast, Learn Fast – Experiment, take action, and grow every day.
• Own Your Impact – Think big, focus on what matters, and make decisions you stand behind.
• Master Your Craft – Excellence fuels impact—show up, step up, and make your mark.
• Win Together – Put goals over roles, lead with trust, and connect to our mission and each other.

• Ownership & Savings:
  Stock options + TFSA/RRSP with 4% company match
• Health & Wellness:
  Comprehensive medical, dental, and vision for you and your dependents
• Time Flexibility:
  Flex time off + company holidays + designated focus periods
• Family Support:
  Maternity/Parental Leave EI top‑up support offered after 6 months of service
• Work Your Way:
  Work From Anywhere Month + meeting‑free weeks yearly
• Protection Plans:
  Life insurance + short/long‑term disability coverage
• Workspace Perks:
  Meals provided, team offsites, and Customer Days
• Hybrid Rhythm:
  Monday‑Thursday required in‑office days to build deeper connections and accelerate decisions

• Complete a Take Home Assessment
• Meet the Talent Acquisition team
• Participate in a Talent Showcase
• Background Check + Offer Stage
• We…