Manager, Travel and Call Centre

About Pacific Blue Cross

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

We offer an attractive compensation and benefits package. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

• Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
• Paid vacation starts at 4 weeks per year, and increases with years of service.
• Hybrid work environment (i.e., a combination of work from office and work from home days).
• Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
• PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take-home pay.
• Retiree Benefits plan that is available to employees who have at least 10 years of service with PBC and have reached the age of 55.
• Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program.

• We are searching for a permanent Manager, Travel and Call Centre to join our Individual Plans team.
• PBC’s compensation program is built on a pay‑for‑performance philosophy, rewarding both individual and organizational achievements. The typical hiring range for this position is $94,000 - $114,000 per year, with the starting salary determined based on a combination of skills, education, experience, and internal equity. As part of our total rewards package, you’ll be eligible for our annual bonus program.

If you’re someone with sales leadership experience, we want to hear from you.

Your ability to provide leadership to our Travel Sales team, work on process optimization, recommending travel product changes or enhancements, and creating tactical plans will provide value to the Individual Plans department.

This role is currently working hybrid from home and from our head office in Burnaby, BC. Apply this week if you would like to take on this role.

In this role, you will provide leadership to the Individual Plans team by planning, directing, and controlling aspects of the Travel Sales team by ensuring a skilled workforce is in place, there is a departmental tactical plan and budget, and partnering across the organization to plan and implement best practices and technologies.

As the Manager, Travel and Call Centre, you will be responsible for leading the Travel Sales team through coaching, training, and performance management.

This role researches and then recommends changes or enhancements to travel products.

You’ll work on department strategic planning, distribution planning, and sales management for Individual Plans with a focus on Travel sales.

The manager creates the departmental tactical plan in line with corporate objectives, establishes individual objectives, communicates organization and department goals and expectations to the Travel Sales team.

In this role, you’ll track, analyze, and communicate key quantitative metrics and business trends.

The manager coordinates with Marketing on lead generation and advertising campaigns.

You’ll research, recommend, and implement technologies and best practices to improve effectiveness and efficiency within the department to help PBC remain cost effective and competitive.

• Bachelor’s…