Project Manager - Business Intake and Governance

CFMWS – WHERE PURPOSE MEETS PASSION! At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being.

CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

As the Manager, Business Intake & Governance within the Chief Operating Office, you will serve as the central point of collaboration for all new and changing business requests. This role ensures requests are consistently captured, assessed, coordinated, and advanced through appropriate governance, costing, and approval pathways.

This position plays a critical role in enabling the organization to respond effectively to growth, new programming, and evolving service demands while maintaining enterprise alignment, transparency, and control.

• Enjoy being the central intake point for complex, enterprise‑level work and bringing clarity to ambiguity
• Are energized by coordinating across divisions and keeping multiple stakeholders aligned
• Have a strong sense of governance, accountability, and follow‑through
• Are comfortable working closely with executive leadership and preparing decision‑ready materials
• Take pride in well‑designed processes, tracking tools, and clean documentation
• Can balance big‑picture thinking with day‑to‑day operational discipline
• Want to play a key role in how the organization responds to growth, change, and new opportunities

Education, Certifications and Licenses

• Bachelor's degree in Finance, Business Administration, Information Technology, or a related field AND some years of progressive management experience in a related field or relevant industry
• Designations, courses and/or licenses in a related industry, as required

Experience

• In planning, evaluating, and implementing business/operational plans, projects and programs
• In identifying, documenting, and reporting on risk management action plans
• In developing, researching, analyzing, interpreting, implementing and applying policies and procedures
• In interpreting and implementing relevant legislation and regulations
• In developing and delivering presentations and communications
• In developing training
• In data governance and quality assurance
• In providing advice and guidance
• In project management
• In change management
• In analyzing and evaluating performance targets and measures
• In stakeholder relationship management
• In budget administration

Competencies

• Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Skills And Abilities

• Ability to apply sound judgement
• Analytical skills
• Critical thinking and problem-solving skills
• Communication skills
• Ability to adapt to change

• English or French Essential, Bilingual (English and French) an asset
• Reading:
  Advanced
• Writing:
  Functional
• Oral:
  Advanced

Health Benefits:

Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance:

Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development:
Payment of professional association memberships, online learning opportunities including a Linked In Learning subscription and second language training.

Perks:
Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting:

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS…