Product Consultancy Manager

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a Gov Tech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

We are looking for an experienced and inspiring to lead a diverse team of consultants delivering Civica's Local Government product suite. This is a pivotal leadership role focused on driving exceptional customer service during implementation, ensuring projects are delivered on time and within budget, and developing a high-performing, multi-skilled consultancy team. This is a hybrid role with a mix of office based and remote working arrangements.

Reporting to the Director of Product Consultancy (Local Government), you will set the standard for service delivery excellence, provide strong governance and mentoring, and act as a key point of contact for Project and Account Managers across the business.

If you're passionate about public sector transformation, thrive in a leadership role, and want to make a real difference to citizens and communities, we'd love to hear from you.

• Lead, mentor and develop a team of Product Consultants delivering solutions to Local Government customers.
• Manage work schedules and resource allocation to ensure efficient and effective delivery of the product suite.
• Ensure projects are delivered within agreed budgets and timescales.
• Manage contractual delivery milestones to mitigate revenue risk.
• Establish and uphold best-practice policies and processes for solution delivery.
• Review onsite delivery reports to maintain consistent, high service standards.
• Facilitate regular team meetings and workshops to share knowledge, updates and best practice.
• Act as a key advisor to Project and Account Managers on service delivery and solution options.
• Perform line management responsibilities including 1:1s, appraisals, team development, recruitment and performance management.
• Drive cross‑skilling initiatives to develop multi‑disciplinary consultants across complementary solution areas.
• Maintain strong governance and insight across the full Civica portfolio deployed within Local Government.

• Experience managing customer relationships within a service delivery environment.
• Proven track record of leading and inspiring high‑performing teams.
• Strong Service Delivery and Project Management experience (PRINCE2 preferred).
• Excellent stakeholder engagement and communication skills at all levels.
• Understanding of Civica systems, including SOPs and Proact.
• Strong planning, organisational and prioritisation skills.
• Experience delivering projects within the Gov Tech sector.
• Advanced knowledge of Microsoft products including Word, Excel, PowerPoint and Project.

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here’s what you can expect.

• ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• ✔ Days of Difference – Up to 3 extra days off for volunteering.

• ✔ Pension Contributions – 5% employer match to…