National Account Manager

Safer, LLC | We’re not your typical national fire service company and we’re not looking for a typical candidate. Safer is a privately held national fire and life safety company serving high profile multi-site national clients across the U.S. We work with the country’s most recognized multi-site brands delivering inspections, repairs, and emergency service with a focus on transparency, communication, and dependability.

We’re growing fast, and we’re looking for a seasoned National Account Manager who understands the urgency, pace, and accountability this industry demands. If you’ve managed high-volume, multi-location national accounts and know how to lead a team this is the role you’ve been looking for.

• Serve as the primary point of contact for your assigned national accounts.
• Build client relationships based on trust, responsiveness, and consistent results.
• Ensure work is completed accurately, on time, and in compliance with code.
• Quote repairs, service, and deficiencies (especially sprinkler work).
• Manage client KPIs, compliance metrics, and service portals (e.g., Service Channel, FM Pilot).
• Coordinate with dispatch, vendors, and technicians to drive results.
• Maintain high levels of communication and follow-through with clients and internal teams.
• Lead a team of internal coordinators and vendors to ensure performance and accountability.

• 5+ years of experience in fire & life safety account management.
• Proven success managing complex, high-visibility client portfolios.
• Sprinkler and/or fire alarm system experience and ability to quote work.
• Ability to lead teams and coordinate cross-functional efforts.
• Excellent written and verbal communication skills.
• Proficiency with service portals and dispatch systems.
• Driven, organized, and client-focused.

• Fire sprinkler and/or Fire Alarm trade knowledge.
• Strong understanding of fire sprinkler and/or fire alarm and related codes.
• Quoting experience.
• Experience managing national fire & life safety accounts.
• Client-facing account management experience.
  
  US-Based. This is a remote position, but all candidates must be based in the United States.
• Strong communication, follow-through, and organization.

• Field experience. Understanding of what happens on-site is a strong plus.
• Certifications. NICET or other relevant certifications preferred but not required.

• Relocation Pay (Everything's better in Texas!)
• Fully remote
• Health, dental, and vision insurance
• Opportunities for career growth in a fast-paced and expanding company

Candidates must have prior experience with a local, regional, or national fire and life safety company. Applications without this experience will not be considered.