AVP, Group Claims, Short Term Disability & Leave

Work Arrangement

Remote:
Work at home employee residing outside of a commutable distance to an office location.

Work from Home

is not available for this opportunity.

75824

We are excited to bring on an AVP of Group Benefits Claims - Short Term Disability & Leave - to join our Group Protection Claims team in a remote or hybrid environment, depending on your proximity to one of our key cities.

As a leader in the Group Protection Claims Organization, you will provide operational leadership, customer engagement, and strategic execution.

You will be responsible for the overall leadership and direction of an STD and Leave organization as well as partnering collectively to ensure successful service outcomes for the broader organization. You will contribute to developing strategies that have substantial impact on the success of the claims organization & enhance the customer experience.

• You will develop & execute strategic initiatives which have substantial impact on the success of the organization and enhance the customer experience. In addition, you will anticipate & provide strategies/solutions to complex problems or trends.
• You will maintain knowledge on current and emerging developments/trends, identify opportunities and implement industry leading best practices & strategies to improve operational effectiveness and efficiency.
• You will develop, maintain & analyze appropriate metrics & control mechanisms including using data & analysis to improve business results by targeting opportunities & process improvements.
• You will direct and enhance organizational initiatives by positively influencing and supporting transformational change management.
• You will identify and direct strategic process improvements that drive efficiency and improve quality across the team, department and/or business unit.
• You will develop & maintain close customer ties, articulates customer needs, keep priorities in focus with the desires and expectations of the customer.
• You will approve & make complex management-related financial decisions consistent with company guidelines.
• You will direct the processing and administration of all aspects of claims for STD & Leaves ensuring accurate & timely claim management.
• You will ensure claims processing is consistent with applicable policies, procedures & department guidelines.
• You will collaborate with internal &/or external stakeholders to ensure effective delivery service.
• You will develop, manage & oversee the budget for your organization.

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 10+ Years Experience in Claims that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience including influencing senior management/critical stakeholders experience.
• Demonstrate strong transformational leadership skills including critical ability to develop and execute operational change impacting people, process, and technology.
• Ability to think critically, analyze information, evaluate the implications of a course of action or solution, and to make decisions under pressure.
• Demonstrated strong relationship management skills with internal/external stakeholders with proven ability to develop creative and collaborative approaches.
• Confident, comfortable communicator with strong written and verbal communication skills.

• Previous STD and Leave product knowledge and leadership.
• Experience in small and regional group insurance markets

• Travel Type:
  Regional Domestic
• Travel Amount: up to 25%

Applications for this position will be accepted through March 13th, subject to earlier closure due to applicant volume.

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented…