Service & Quality Strategic Operations Manager

Service & Quality Strategic Operations Manager

Camden, NJ, United States

Contributes to the strategic vision and decision making through the creation of advanced financial and operational data analytics. Aligns Service and Quality direction with presentation creation that supports the entire Subaru Service & Quality business. Operates as a trusted Service & Quality liaison to all SOA departments, working closely with the Service & Quality Leadership team to ensure proper representation. At times the incumbent may be required to represent and communicate the Service and Quality Leadership position at SOA meetings.

Creates, reviews, monitors, analyzes, and reports on all aspects of Service and Quality including but not limited to Warranty, PAR, Customer Pay, Field Service Quality (FSQ), Field Quality Assurance (FQA), Advanced Quality Assurance (AQA), Technical Training, Field Quality and Service Operations.

Responsible for the continual creation, benchmarking, maintenance and strategic enhancement of information systems for all Service & Quality groups including Field Quality, FSQ, FQA, AQA, Tech Training, Service Operations, Claims and Field support.

• The individual comprehends the guiding principles, key initiatives, goals and requirements of all Service & Quality department teams and develops analytical tools and presentations to assist with and communicate strategic decisions.
• The individual will participate in meetings with the Service & Quality Leadership team and strategically link departmental challenges to possible solutions.
• Prepares and conducts quarterly financial and operational reviews with all Service & Quality department teams and prepares reporting packages for presentation to the President and CEO and CFO as well as other Subaru of America (SOA) and Subaru Corporation (S ) executives. Works within department to identify variances and facilitates adherence to claims policy, capital, and G&A budgets.
• Performs G1 research to discover service and revenue opportunities.
• Oversees and manages the creation and maintenance of internal and retailer-facing reporting tools for measurement of Service & Quality data and Key Performance Indicators (KPIs).

Completes other ancillary duties and responsibilities as requested.

• Ability to interact efficiently (including giving presentations, meetings, e‑mail, phone) with personnel throughout the organization, including executive staff.
• Proactive, self‑motivated, and excellent follow‑up skills.
• Ability to effectively manage several issues at once.
• Ability to develop and maintain productive business relationships (including with the NRAB), even when dealing with negative issues.

Bachelor's Degree required with 8 to 10 years required. Masters Degree in business (MBA), Financial Analytics, or related area of study preferred.

• Office
  
  Location:
  
  Camden, NJ apart of the Greater Philadelphia Area (Philly)
• Hybrid Role:
  Hybrid Role - Remote work 2 days per week (after 90 days) [Wednesdays & Fridays]

The recruiting base salary range for this full‑time position is $118,200 - $150,000 / year. Within the range, individual pay is determined by factors, including job‑related skills, experience, and relevant education or training. Additionally, this role is bonus‑eligible, with a target bonus percentage that provides an opportunity to earn even more based on your performance. (Internal Job Grade: M2)

• Pension, Profit Sharing, and 401K Match Offerings
• 15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays
• Tuition Reimbursement Program: $15,000 yearly benefit
• Vehicle Discount Programs

Visit our careers landing page for additional information about our compensation and benefit programs.

• Professional growth and development opportunities
• Direct partnership with senior leadership

Love. It’s what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.