Social Campaign Operations Manager; Contractor | Blizzard

Overview

Team Name: Marketing

Job Title: Social Campaign Operations Manager (Contractor) | Blizzard

Requisition : R026834

Job Description: Social Campaign Operations Manager (Contractor)

Reporting To: Senior Director, Campaign Operations

Department: Marketing

Start Date: Immediate preferred

Contract Length: 15 months / until June 30, 2027

Location: Open to remote candidates within the US

This is a contingent worker position and will be staffed through Volt, a staffing and workforce management company.

Blizzard has been a leader in entertainment for over 30 years, with millions of passionate fans globally. The Social & Content team supports multiple franchises and publishing moments globally. To operate effectively at scale, we require standardized workflows, strong governance, secure platform management, and seamless cross-functional alignment. We are seeking a Social Campaign Operations Manager to drive operational excellence across platforms, tools, governance, and reporting – ensuring our social ecosystem runs efficiently, securely, and predictably.

This candidate will support the release and growth of Blizzard titles:
World of Warcraft®, Overwatch®, and Diablo®, while operating as part of a cross-franchise Campaign Ops guild with shared standards and governance. As Social Campaign Operations Manager, you will act as the primary operational partner for the Social & Content team across franchises. You will be considered a subject matter authority in Social Operations within Marketing and will operate independently on complex, cross-franchise challenges that require sound judgment, domain expertise, and the ability to evaluate intangible risks.

• Define and standardize scalable global end-to-end social operational frameworks
• Strengthen platform governance, security protocols, and access controls globally
• Formalize cross-functional operating networks across Social, Audience Development, PR, Publishing, Events, and Digital
• Drive clarity in reporting cadence, stakeholder expectations, and ownership across franchises
• Enable scalable asset distribution and content visibility
• Support major publishing and live event beats (e.g. Blizz Con)
• Reduce operational friction and ambiguity in a fast-moving publishing environment
• This role may influence work across multiple groups and will regularly coordinate senior stakeholders

Minimum Requirements:

• MUST have Marketing experience
• 10+ years’ experience in Social Operations, Digital Operations, Marketing Operations, or related discipline
• Recognized subject matter expertise in multi-platform social governance and publishing operations
• Experience operating across complex, cross-franchise environments
• Demonstrated ability to design and standardize scalable operational systems
• Experience managing platform governance, security, and access controls at scale
• Strong ability to operate independently with high discretion and limited direction
• Demonstrated leadership across work groups; may oversee activities of others without formal people management
• Advanced analytical and problem-solving skills
• Exceptional cross-functional communication and stakeholder influence
• High integrity and ability to manage sensitive platform and access controls
• Bachelor’s degree required; advanced degree preferred

Preferred:

• Gaming or entertainment industry experience
• Experience supporting large-scale global events (e.g. Blizz Con)
• Experience working with external agencies in operational capacity

Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and Star Craft®, Blizzard Entertainment, Inc. () is a premier developer and publisher of entertainment experiences. Blizzard has created critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard engages tens of millions of players around the world with titles available on PC via ®, Xbox, Play Station, Nintendo Switch, iOS, and Android.

Activision Blizzard, Inc. is one of the world's largest interactive entertainment companies. We are home to franchises including Call of Duty®, World of Warcraft®,…