Managing Director, Head of Philippines

Job Type:

Full-Time

Senior Executive Leadership within Client and Customer Experience (U.S.

-based)

This role will be an expatriate assignment in our new site in the Philippines for 3-4 years. Candidates must be willing to relocate during the assignment.

The Site Executive Leader will serve as the senior-most leader for our operations in the Philippines, with full accountability for the site’s day-to‑day performance, long-term strategic growth, and cultural alignment with U.S. operations. This role has both operational and ambassador responsibilities for establishing a high‑performing, culturally connected site while navigating the complexities of local governance, market dynamics, and geopolitical risk.

• Oversee all aspects of site operations, ensuring performance, compliance, and employee engagement.
• Establish and maintain a strong cultural bridge between the Philippines site and U.S. headquarters.
• Drive operational excellence, continuous improvement, and service delivery aligned with enterprise goals.
• Lead with autonomy and sound judgment in a time zone‑disconnected environment.

• Develop and execute long‑term strategies for site expansion in partnership with and aligned with the Cigna global capability center strategy, including potential future functions in the Philippines beyond operations.
• Act as a General Manager with the foresight and capability to scale operations across multiple business lines.
• Build a sustainable leadership pipeline with a long‑term goal of transitioning site leadership to a Filipino national.

• Serve as the face of the company in the Philippines, representing the organization with government bodies, industry peers, and regulatory agencies.
• Monitor and assess geopolitical and regulatory risks; develop mitigation strategies to ensure business continuity.
• Influence local industry agendas and contribute to shaping favorable regulatory environments.

• Instill and maintain a culture that mirrors the values and expectations of the U.S. organization.
• Ensure alignment between local decision‑making and broader enterprise strategies.
• Foster a sense of belonging and shared purpose across geographically dispersed teams.

• Required:
• Global Operations Leadership Experience – Proven track record leading large‑scale, cross‑functional operations in a global or regional capacity. 15+ years of leadership, preferably in a call center or service delivery environment or equivalent experience.
• Executive level Strategic Acumen – Demonstrated ability to drive long‑term strategy and influence enterprise‑wide decisions.
• Cultural Fluency & External Representation – Experience working across cultures and engaging with external stakeholders.
• Expatriate Readiness – Willingness and ability to relocate to Manila, Philippines for 3‑4 years; prior international relocation experience preferred.
• Operational Excellence & Transformation – Background in building or scaling operations with a focus on performance, cost efficiency, and service delivery.
• Proven track record of leading complex, cross‑functional teams in international settings.
• Deep understanding of U.S. corporate culture and operational models.
• Exceptional judgment, autonomy, and problem‑solving skills in ambiguous environments.
• Experience navigating regulatory and labor environments in foreign markets.
• Preferred:
• Prior experience working in or with the Philippines or other international markets.
• General Management experience with exposure to multiple business functions.
• Strong government relations experience.

• A seasoned executive with U.S. operational experience and a global mindset.
• A strategic thinker who can build from the ground up while planning for long‑term scalability.
• A cultural ambassador who can bridge geographies and foster unity.
• A resilient leader capable of navigating ambiguity, complexity, and change.
• A global operations leader with the required experience listed above.

If you will be working at home occasionally or permanently,…