Senior Workforce Manager

Department

Tournament and Venue Operations

Zurich

As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry. Join the team and support us on our mission.

These are your key tasks:

• Lead the strategic Workforce overview across all FIFA tournaments and events, ensuring alignment with organisational objectives and event delivery milestones.
• Contribute to Workforce budgeting, calendaring, and the overall workforce approach in collaboration with Event Controlling.
• Drive end-to-end Workforce Planning through to operational delivery, including special events for FIFA staff and freelancers.
• Design, implement, and continuously optimise all Workforce processes to ensure efficiency, scalability, and operational excellence.
• Establish and communicate the Workforce List as the single source of truth, ensuring consistent and accurate data across the organisation.
• Implement and manage change management processes to support evolving tournament and event requirements.
• Oversee data flow and develop central Workforce dashboards for reporting and strategic insights.
• Define Workforce Service Levels and develop entitlements matrices across workforce groups (transport, travel, accommodation, uniforms, laundry, expenses, etc.).
• Draft and communicate Workforce policies and procedures to enhance experience and set clear expectations during tournaments and events.
• Manage operational Workforce requirements including ticketing processes, office set‑ups, key communications, celebration events, and reward & recognition initiatives.
• Build and standardise global and country-specific people processes, balancing consistency with local regulatory and cultural needs.
• Contribute to Workforce technology tools and system development initiatives.
• Partner with cross-functional services (accommodation, travel, transport, etc.) to ensure Workforce priorities are met.
• Lead, mentor, and support Workforce Managers, establishing regular 1:1 engagement and team alignment.
• Drive central projects such as freelancer contracting, uniforms management, workforce experience programmes, training, and systems enhancements.
• Support the establishment of new FIFA entities for future tournaments and events.
• Travel as required before and during tournaments and events, including meetings and on‑site delivery.

We work hard  are dedicated, ambitious and innovative. And we respect our values. Always. For all roles, we seek talented people with an entrepreneurial spirit and a global mindset. The specific competencies we require for this position are:

• Minimum 5 years of Workforce Management experience, ideally within major sports events and/or complex corporate environments.
• Proven experience delivering workforce projects from strategic planning through to operational execution within large-scale, multi-stakeholder environments.
• Strong knowledge of event planning and event project management processes.
• Demonstrated ability to manage complex budgets and apply sound numeracy skills.
• Experience managing uniform supply chains is a strong advantage.
• Undergraduate degree in Business, Human Resources, or a related field;
  Project Management certification is a plus.
• Excellent cross-cultural interpersonal skills with the ability to engage, influence, and motivate diverse stakeholders.
• Strong initiative and service orientation with the ability to manage expectations and drive sustainable programmes.
• Skilled at anticipating challenges, building contingency plans, and navigating competing deadlines.
• Cooperative, consultative leadership style with flexibility, resilience, and a positive mindset.
• Fluent in English (written and spoken); proficiency in French, Spanish, or German is an asset.
• Proficient in MS Office (Word, Excel, PowerPoint) and experienced with workforce or uniform management systems.
• Understanding of IT implementations and ability to manage multiple communication streams effectively.

The biggest benefit of a career at FIFA is the privilege to work for the beautiful game and create something that matters.

• Health and fitness: Regular football sessions for all abilities, plus on-site gym.
• Home office: Up to two days of home office per week if work permits and home office allowance for all.
• Language courses: Offered to all staff to aid personal and professional growth.
• Continuous learning: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.
• Pension: Flexible pension benefits with generous employer contributions.
• Relocation assistance: A dedicated team will be on hand to support your relocation.
• Sustainability: We support all employees using public transport.
• Vacation: Maintain a healthy work/life balance with a generous vacation allowance.
• Volunteering: Make an impact beyond your regular role and bond with colleagues by volunteering with one of our partners.