Regional Manager
New York, New York County, New York, 10261, USA
Listed on 2026-03-05
-
Management
Client Relationship Manager, Program / Project Manager
Location: New York
ESFM® USA, a division of Compass Group USA, is a leader in corporate facilities management, delivering innovative solutions rooted in hospitality. With expertise in Facilities Maintenance, ESG Programming, Janitorial Services, and more, ESFM self-performs 80% of its services, ensuring consistent and high-quality workplace experiences. Trusted by numerous Fortune 500 companies across industries such as life sciences, technology, and manufacturing, ESFM maintains over 1.9 billion square feet of client spaces daily.
Guided by its mission to create safe, sustainable, and thriving work environments, the company takes pride in its industry-leading client retention rate, industry accolades, and commitment to excellence.
This is a full-time hybrid role for a Regional Experience Manager based in the New York City Metropolitan Area, with an opportunity for partial remote work. The Regional Experience Manager will be responsible for overseeing client relationships, enhancing customer experiences, and driving service excellence within their region. Day-to-day tasks include managing projects, implementing strategies to improve customer satisfaction, analyzing operational data, and leading initiatives that align with client goals.
The role requires close collaboration with clients, internal teams, and key stakeholders to ensure optimal service delivery and elevate workplace experiences.
- Strong analytical skills to assess performance metrics and make data-driven decisions.
- Excellent communication abilities and interpersonal skills to effectively collaborate with teams and clients.
- Expertise in customer service and customer experience management, with a focus on enhancing satisfaction and engagement.
- Proven project management skills, including the ability to lead initiatives and handle multiple priorities.
- Demonstrated ability to manage client relationships and drive results in a corporate or facility management setting.
- Familiarity with sustainability practices and workplace safety standards is a plus.
- Bachelor’s degree in business, hospitality, facility management, or a related field preferred.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).