AVP, Underwriting & CX Strategy; Remote

Pinnacol Assurance does just one thing, and does it better than anyone: provide caring workers' compensation protection to Colorado employers and employees. And while we may be a little biased, we believe that our work shapes communities and changes lives.

We have big hearts and love big ideas. We've been around for more than 100 years, but don't let that fool you. Pinnacol is committed to taking care of Colorado employers and workers in the most innovative ways. We celebrate continuous improvement, new ideas, compassion, teamwork, integrity and excellence.

As the Associate VP of Underwriting, you will architect and execute the short‑ and long‑term strategies for Underwriting (UW) and Customer Experience (CXP) to drive enterprise growth and achieve Pinnacol's financial goals. You will guide the development of best‑in‑class programs, philosophies, and services, ensuring our competitive advantage by collaborating with cross‑functional leaders and external partners to implement leading‑edge marketplace practices. By modernizing technology to optimize operations and scale growth, you will position Pinnacol as a recognized leader in underwriting, customer experience and data‑driven insights.

You are responsible for the intentional curation of an inclusive culture where a high‑performance team of insurance professionals is empowered to thrive and grow. This includes establishing clear priorities, targets, and performance standards (metrics) while providing the feedback and calibration necessary to drive efficiency and deliver superior member value. Through your leadership, you will inspire high engagement to reach operational excellence, ensuring our underwriting and CXP disciplines remain agile and aligned with Pinnacol's strategic priorities.

• Underwriting and Customer Experience Leadership
  • Strategic Architecture & Philosophy: Lead the development and implementation of best‑in‑class Underwriting strategies. This includes curating the philosophy, programs, and business processes that define Pinnacol's marketplace standards and ensure long‑term enterprise growth.
  • Operational Excellence & Accountability: Establish clear performance benchmarks and measurable outcomes to ensure accountability. Collaborate with business and discipline leaders to continuously improve standard work and consistency across all operations teams, driving operational efficiency and maximizing member value.
  • Market Innovation & Tech Modernization: Maintain a constant scan of the external environment to identify and deploy leading‑edge technology, analytics, and industry best practices. Promote the adoption of AI solutions and collaborate with Information Services, Product, and Communications teams to develop and implement resources such as automation and algorithmic underwriting capabilities that modernize the risk‑understanding and pricing process, and enhance team performance.
  • Stakeholder Relationships: Build critical external relationships to deeply understand stakeholder needs and expectations, allowing Pinnacol to anticipate future opportunities to add value for our members.
  • Cross‑Functional Governance: Partner with Actuarial, Compliance, Marketing, and Executive leadership to guide pricing and underwriting governance. Oversee the delegation and audit of underwriting authority levels across the enterprise, using customer‑driven insights to align business standards with the evolving needs of members and injured workers.
• Operations Leadership
  • Operational Execution & Growth: Execute operational strategies in partnership with peers, business, and discipline leaders to achieve key financial and business objectives, including underwriting profit, growth, retention, and superior customer experience.
  • Culture & Talent Development: Lead and inspire a high‑performance team by cultivating an inclusive culture where team members are empowered to thrive. Promote continuous learning and improvement to drive efficiency and best‑in‑class operational performance.
  • Regulatory & Compliance Oversight: Partner with corporate compliance and discipline directors to maintain effective relationships with internal and…