Head of Customer Accounts

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply – you could be just who we’re looking for! Of course, experience and track record are important, but we’re more interested in hiring someone that embodies our People Promises. That’s someone who does the right thing, is enthusiastic and motivated to grow, believes in community spirit, is respectful and enjoys their work.

As the UK’s leading social enterprise, we’re dedicated to creating inclusive and thriving communities for both our customers and employees.

Please note we are open to applicants from across the UK, and this role will be predominantly home based.

As Head of Customer Accounts, you will lead the strategic development and day‑to‑day management of our national customer accounts team. You’ll protect the organisation’s income by driving effective income, arrears and debt recovery approaches, ensuring customers receive the right support and advice. You’ll lead on modernising and improving the service, including digital transformation, cross‑team collaboration and the development of new ways of working.

Working as part of the Senior Housing Operations Management Team, you’ll shape future ways of working, deliver high performance across the service and ensure we meet our KPIs. You’ll oversee budgets, manage risk, maintain regulatory compliance and act as a key representative with internal stakeholders and external partners. You will lead and support regional customer accounts managers working across the country to deliver efficient services that maximise rental income collection.

Please note assessments will be used as part of the process of this role and to be eligible for an interview you must be able to clearly demonstrate the below essential criteria:

• Extensive expertise in income recovery, including strong knowledge of income recovery services, ideally in the housing sector, but also open to hearing from out‑of‑sector income specialists.
• Proven leadership experience with a demonstrable track record of leading high‑performing large teams.
• Strategic capability and experience of developing new ways of working, experience developing and delivering income/debt recovery strategies, and leading innovative ways of working.
• Strong stakeholder management and communication skills; able to influence at all levels and build effective relationships with internal and external partners.

A confident and engaging leader, you can motivate teams, influence senior stakeholders and build productive relationships both internally and externally. You think commercially, make sound decisions, manage budgets effectively and are comfortable solving complex problems. With strong communication skills and a customer‑focused approach, you’ll be committed to delivering a high‑quality, compliant and commercially minded service aligned to our values.

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

If you meet the criteria and are ready to make the next step in your career, then apply following our simple five minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions, please email the recruitment team.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments…