Operations Supervisor; Remote, PST

Employer Industry: Commercial Real Estate Services

• Salary up to $85,700 annually
• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including medical, dental, vision, 401k, and PTO
• Supportive and inclusive work environment that celebrates diversity and individuality
• Chance to lead a team and make a significant impact on operational efficiency

• Supervise day-to-day operational activities of a team in a service-related call center or non-call center environment
• Conduct employee performance reviews and provide ongoing feedback in collaboration with management
• Manage hiring recommendations and personnel management for the functional area
• Liaise with other departments to resolve customer problems and inquiries
• Resolve escalated and complex customer inquiries and service requests

• Bachelor’s degree or equivalent combination of education and experience
• 3-5 years of directly related experience
• 2+ years demonstrated experience in a lead or supervisory role
• Proven track record of executing day-to-day operational responsibilities and project completion
• Strong ability to establish and maintain effective working relationships at the departmental level

• Previous experience in a service-related call center environment
• Familiarity with computerized systems for tracking and troubleshooting
• Strong analytical and problem-solving skills
• Ability to adapt responses based on customer feedback and situations

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