PMO Service Hub Manager Job Johannesburg South Africa,Management

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse.

The PMO Service Hub Manager is responsible for overseeing the centralised PMO Service Hub, ensuring efficient delivery of project management support services, governance, and reporting across the organisation. This role drives consistency, quality, and continuous improvement in PMO operations while managing a team of PMO analysts, co-ordinators and administrators.

Key Responsibilities:

Governance & Compliance

Maintain PMO policies, standards, and templates

Ensure projects adhere to governance frameworks

Monitor compliance with reporting and documentation requirements

2. Reporting & Data Analytics

Collect, consolidate, and validate project data

Prepare dashboards and performance reports

Track KPIs, budgets, and resource utilisation

3. Resource Allocation

Support resource allocation and timesheet compliance

Support use of global resources to ensure efficient delivery

4. Tools & Systems Management

Administer PMO tools

Maintain project repositories and document libraries

Provide user support and training for PMO systems

Drive automation and digital enhancements for PMO processes

5. Communication & Coordination

Coordinate between project teams and senior stakeholders

Support onboarding of new PMO staff or project managers

6. Continuous Improvement

Identify opportunities to streamline PMO services and improve efficiency

Support audits and lessons-learned sessions

7. Team management

Lead and develop the Global Service Hub Team

Foster a culture of collaboration and continuous improvement

8. Leadership

Member of the Global PMO Leadership team, providing input to strategy & improvement initiatives

Partner with project managers, program leads, and senior stakeholders to ensure alignment and service excellence

Communicate effectively across all levels of the organisation

Skills, Knowledge and

Experience:

Experience and/or

Qualifications:

Strong experience in project, programme, or portfolio management environments

Proven track record of running or supporting PMO functions

Excellent understanding of project and portfolio governance frameworks

Expertise in reporting, data analysis, and PMO toolsets

Strong organisational, analytical, and problem‑solving skills

Ability to influence senior stakeholders and communicate clearly

Experience leading or mentoring PMO staff

Desirable:

Experience implementing or managing PPM systems (e.g., MS Project Online, Planview, Smartsheet, etc.)

Knowledge of Agile, Waterfall, and hybrid delivery methodologies

Professional certifications (PMI, APM, PRINCE2, MoP, PMO‑specific qualifications)

Behavioural

Competencies:

Service‑oriented mindset – committed to delivering value across the organisation

Collaboration – builds strong relationships and works effectively across teams

Attention to detail – ensures data accuracy and high‑quality outputs

Critical thinking – challenges assumptions and identifies risks early

Leadership – motivates and develops team capability

Adaptability – comfortable operating in change-heavy environment

The role requires you to have a valid driving license and a suitable vehicle to travel.

Fluent English communication skills (written and verbal) are required for this role.

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our…


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