Remote Senior Operations Manager, Customer Care

A global customer experience company is seeking a Senior Manager - Operations to oversee and manage supervisors, ensuring client deliverables are met through effective team leadership. The ideal candidate will have over five years of operations leadership experience, preferably in a call center environment. Responsibilities include monitoring team performance, resolving customer escalations, and engaging in productive communication with both clients and team members.

A high school diploma is required, with a preference for a college degree. Strong communication, organizational, and multitasking skills are essential.
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