Managing Director, Head of Philippines

Managing Director, Head of Philippines page is loaded## Managing Director, Head of Philippinesremote type:
Remote locations:
MO, St. Louis, One Express Way:
CT, Bloomfield, 900 Cottage Grove Rd Wilde Bldg:
CO, Denver, 2000 South Colorado Blvd Tower Three, STEs :
TN, Chattanooga, 401 Chestnut St:
AZ, Phoenix, 1300 N 12th Sttime type:
Full time posted on:
Posted 2 Days Agojob requisition :

** Job Type:
** Full-Time  
*
* Reports To:

** Senior Executive Leadership within Client and Customer Experience (U.S.

-based)
*
* NOTE:

This role will be an expatriate assignment in our new site in the Philippines for 3-4 years. Candidates must be willing to relocate during the assignment.
**** Job Description Summary
**** Primary Purpose of the Role
** The Site Executive Leader will serve as the senior-most leader for our operations in the Philippines, with full accountability for the site’s day-to-day performance, long-term strategic growth, and cultural alignment with U.S. operations. This role has both operational and ambassador responsibilities for establishing a high-performing, culturally connected site while navigating the complexities of local governance, market dynamics, and geopolitical risk.
** Key Responsibilities
**** Operational Leadership
*** Oversee all aspects of site operations, ensuring performance, compliance, and employee engagement.
* Establish and maintain a strong cultural bridge between the Philippines site and U.S. headquarters.
* Drive operational excellence, continuous improvement, and service delivery aligned with enterprise goals.
* Lead with autonomy and sound judgment in a time zone-disconnected environment.
** Strategic Growth & Development
*** Develop and execute long-term strategies for site expansion in partnership with and aligned with the Cigna global capability center strategy, including potential future functions in the Philippines beyond operations.
* Act as a General Manager with the foresight and capability to scale operations across multiple business lines.
* Build a sustainable leadership pipeline with a long-term goal of transitioning site leadership to a Filipino national.
** Governance & External Relations
*** Serve as the face of the company in the Philippines, representing the organization with government bodies, industry peers, and regulatory agencies.
* Monitor and assess geopolitical and regulatory risks; develop mitigation strategies to ensure business continuity.
* Influence local industry agendas and contribute to shaping favorable regulatory environments.
** Culture & Connectivity
*** Instill and maintain a culture that mirrors the values and expectations of the U.S. organization.
* Ensure alignment between local decision-making and broader enterprise strategies.
* Foster a sense of belonging and shared purpose across geographically dispersed teams.
** Qualifications & Experience**
* *
* Required:

**  + Global Operations Leadership Experience - Proven track record leading large-scale, cross functional operations in a global or regional capacity. 15+ years of leadership, preferably in a call center or service delivery environment or equivalent experience.  + Executive level Strategic Acumen - Demonstrated ability to drive long-term strategy and influence enterprise-wide decisions.  + Cultural Fluency & External Representation - Experience working across cultures and engaging with external stakeholders.  

+ Expatriate Readiness - Willingness and ability to relocate to Manila, Philippines for 3-4 years; prior international relocation experience preferred.  + Operational Excellence & Transformation - Background in building or scaling operations with a focus on performance, cost efficiency, and service delivery.  + Proven track record of leading complex, cross-functional teams in international settings.  + Deep understanding of U.S. corporate culture and operational models.  

+ Exceptional judgment, autonomy, and problem-solving skills in ambiguous environments.  + Experience navigating regulatory and labor environments in foreign markets.
* ** Preferred:**  + Prior experience working in or with the Philippines or other international markets.  + General Management experience with exposure to multiple business functions.  + Strong government relations experience.
** Ideal Candidate Profile
*** A seasoned executive with U.S. operational experience and a global mindset.
* A strategic thinker who can build from the ground up while planning for long-term scalability.
* A cultural ambassador who can bridge geographies and foster unity.
* A resilient leader capable of navigating ambiguity, complexity, and change.
* A global operations leader with the required experience listed above.  If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10

Mbps download/5

Mbps upload.

For this position, we anticipate offering an annual salary of 201, USD / yearly, depending on relevant factors, including…