Director, Property Administration

GENERAL PURPOSE:
Lead the Property Administration function within the Property Management department, supporting over 2,000 stores across Ross and dd's Discounts. This role is responsible for driving operational excellence in property management through effective oversight of landlord obligations, capital repair projects (roofing, HVAC, parking lots), casualty management, and field communications. The Director will serve as a strategic liaison between Property Management, Facilities, Construction, Store Design, and Field Operations to ensure timely resolution of property issues and alignment with company standards.
The base salary range for this role is $115,200 - $216,600. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

• Oversee the Property Administration team managing day-to-day landlord relations and escalations.

• Monitor and enforce landlord obligations, including timely execution of repairs and capital replacements per lease terms (roof, HVAC, parking lot, etc.).

• Lead the administration and maintenance of Ross's custom Property Development system (PDSL), including SOX-compliant controls and system enhancements.

• Coordinate with Legal, Real Estate, and Facilities to resolve disputes, recover costs, and ensure lease compliance.

• Support escalations involving landlord billing conflicts, occupancy restrictions, and store-impacting emergencies.

• Lead and develop a team of Property Administrators and support staff, overseeing daily operations and special projects.

• Drive digital transformation by streamlining workflows, automating processes, and eliminating duplicative tasks.

• Support reporting and metrics to track department performance, issue resolution times, and capital project progress.

• Lead response and coordination efforts for store-impacting incidents such as hurricanes, floods, fires, and other casualty events.

• Lead response and coordination efforts for store-impacting incidents such as hurricanes, floods, fires, and other casualty events.

• Serve as a primary liaison with RISC, Loss Prevention, Store Operations, District Managers, and Regional Vice Presidents to ensure timely and consistent communication regarding property issues.

• Oversee the management of non-lease functions including Estoppel Agreements.

COMPETENCIES:
People

• Building Effect Teams (for managers of People and/or Projects)

• Developing Talent (for managers of People)

• Collaboration
Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict
Business

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Excellent verbal and written skills

• College degree or equivalent experience in Property Management field in a Retail Environment

• 7 - 10 years Property Management experience in retail environment

• 5 years supervisory experience

• Property or Facilities background

• Strong understanding of lease language, use clauses, exclusives, and real estate systems.

• Demonstrated ability to lead teams, implement systems, and drive compliance initiatives.

PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements:
Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

SUPERVISORY RESPONSIBILITIES:
Managers, Property Administration
Department Assistant

DISCLAIMER
This job description is a summary of the primary duties and…