Manager of Digital Customer Success
Remote / Online - Candidates ideally in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-03-03
Coos Bay, Coos County, Oregon, 97458, USA
Listing for:
Seesaw
Remote/Work from Home
position Listed on 2026-03-03
Job specializations:
-
Management
Business Management, Business Analyst, Client Relationship Manager, Business Continuity
Job Description & How to Apply Below
Employer Industry: Education Technology
Why consider this job opportunity- On-target earnings (OTE) for this position are $130,000–$160,000 annually
- Comprehensive benefits package including Medical/Dental, Vision Coverage, 401k Match, and Flexible Paid Time Off
- Monthly stipends for technology and home office setup, along with a Professional Development Stipend
- Opportunity to lead a high-performing team and drive significant impact in customer success
- Commitment to work-life balance with a flexible vacation policy and emphasis on employee well-being
- Supportive and inclusive work environment that values diversity
- Own renewal forecasting and manage Net Revenue Retention (NRR) across the Digital segment
- Drive strategies to increase retention and reduce past-due renewals through proactive outreach
- Optimize renewal automation and improve the self-serve renewal experience for customers
- Collaborate with cross-functional teams in Revenue Operations, Finance, Marketing, and Customer Operations
- Lead and manage a team of Customer Success Managers, focusing on performance metrics and coaching
- 5+ years of experience in Customer Success, Account Management, or Retention
- 2+ years of experience in people management
- Proven experience managing renewal forecasting and revenue targets
- Strong analytical skills with proficiency in using dashboards and performance data
- Experience building or optimizing lifecycle automation using industry-standard tools
- Experience in SaaS or EdTech environments
- Proven track record of innovation and creativity in solving challenges
- Experience leading geographically distributed teams and driving accountability
#Education Technology #Customer Success #Leadership #Diversity And Inclusion #Work Life Balance
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