Resettlement and Migration Team Leader

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Hours per week:37hours

Refugee Resettlement and Migration Service - Supporting New Beginnings

We are seeking a dedicated and experienced Refugee Resettlement & Migration Officer to lead and support our team of Casework Support Officers.

As a Senior Refugee Resettlement & Migration Officer, you will ensure the alignment of team efforts with departmental goals, set by the Department of Levelling Up, Housing and Communities, and the Home Office, while providing high-quality support to refugees.

Your key responsibilities will be to supervise and manage a team of six caseworkers, ensuring accurate performance reports. You will resolve complex issues, support resettlement efforts and improve understanding of refugee needs.

The ideal candidate will have proven experience in line management, including conflict resolution, handling difficult conversations, and team development. A degree or equivalent knowledge and experience, along with an understanding of government and social care legislation, is required. Familiarity with public and VCSE services, the ability to compile, analyse, and report data, strong relationship-building skills with stakeholders, and excellent customer service abilities are essential.

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos.

Thatswhy we focus on getting the things that matter to our people right.

The Resettlement and Migration Team Leader will directly manage a team of Casework Support Officers(CWSO) delivering front line support to displaced persons and refugees resettled in Wiltshire.

Working closely with other Resettlement and Migration Team Leaders to create a joined up and consistent signposting service, ensuring the council fulfils the requirements as specified by the Home Office and the Ministry of Housing, Communities and Local Government (MHCLG).Resettlement and Migration Team Leaders will oversee the holistic assessment of service users and ensure appropriate referrals to internal and external agencies, ensuring compliance with GDPR.Resettlement

and Migration Team Leaders will collaborate closely with Refugee Resettlement and Migration Service Team Managers to ensure a cohesive and consistent approach in delivering a robust service,focusing on the successful support and integration of displaced individuals and through providing advice and information to support effective decision making.

Resettlement and Migration Team Leaders will collaborate with Service Development Officers to relay the requirements of service users as documented by the casework team, fostering a feedback loop of continuous improvement.

Specific duties and responsibilities include:

Providing day to day leadership and line management of caseworkers, ensuring their workloads are managed effectively and efficiently, and resources are allocated according to demand, developing their professional skills and performance and helping them meet their agreed objectives. Utilising Oracle and following HR policies and processes in all aspects of line management, ranging from recruitment,induction, development and performance management.

Supervising the work of caseworkers to ensure it is delivered to the required standards, providing regular support, advice and casework supervision meetings and regularly reviewing service users support and integration plans. Ensuring the team work in alignment with casework support officer workplans and identify and implement training and development to meet team needs.

Identifying and escalating risks, ensuing team adhere to policies, such as lone working procedures and safeguarding requirements.

Resolving intricate and contentious casework issues and escalating to Team Manager as appropriate.

Advising and assisting CWSOs in dealing with the variety of resettlement and integration needs ofservice users to support the delivery of resettlement and dispersal programmes in Wiltshire, working towards integration and independence of the service user.

Overseeing the work of the CWSOs in assessing individual and family needs and advising regarding move-on options.

Leading on information sharing with authorities on transfer relocations into and out of the county, as directed by the Team Manager.

Co-ordinating and managing the volunteer network and ensure all supervision, safeguarding and training requirements are met.

Collaborating with the Team Manager to identify areas for service improvement, team capacity and developing ways of working.

Maintain a good working knowledge of current issues, statutory council services, voluntary and community services and national relevant support agencies to ensure service users are signposted appropriately.

Deputising for the Team Manager when necessary.

Specific requirements for this post:

Some out of hours working (specifically during arrivals of new refugee…