On-Site Stores Manager

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working
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We are looking for On‑Site Stores Manager to work on one of customer sites in Wolverhampton.

Responsible for first‑rate service quality, achieved through delivery of service level agreements and maintenance of strong relationships with Key Stakeholders. Takes accountability for service fulfilment and ensuring financial / sales targets are met in partnership with the relevant Strategic Account Manager.

• Effectively recruit, onboard, and lead your team in line with our Principles, ensuring to develop, motivate and coach them to achieve business goals and objectives. You will be responsible for communicating key business updates and creating an overall great place to work. This also includes engaging and communicating with remote workers that may be situated within your territory but may not form part of your direct team
• Be the primary point of contact for the customer and take ownership of issues affecting service fulfilment, identify resolutions, implement actions, review outcomes, and elevate where appropriate. Action continuous improvement opportunities where possible
• Develop strong business relationships with customer key stakeholders to explore, understand and support opportunities to grow profitable sales within the local area, supported via regular Business Reviews to achieve agreed sales targets
• Work with the customers buying team on stock requirements and ensure requests are promptly loaded on the system.
• Liaise with new and existing suppliers to manage stock in line with customer projects and ensure we meet specific requirements.
• Maximise effectiveness of stock management, stores counter collection point to fully meet customer needs and agreed service levels
• Ensuring the on‑site contract remains cost effective, reducing/eliminating unnecessary costs and remaining within budgets, whilst maintaining productivity and quality of service to grow our business in a profitable way
• Ensuring that Health and Safety standards are prioritised and met in line with customer and local legislation and that any risk or hazard is reported accordingly
• Adherence to Company compliance requirements and standard operating procedures
• Develop and maintain strong working relationships and collaboration with the supply planning, customer supply teams.
• Proactively build cross functional relationships and collaboration to ensure key business objectives are achieved

• Previous branch / business management experience
• Previous warehouse management experience
• Experience in people management
• Experience with in an industrial consumable / industrial supplies environment is desirable
• Knowledge of Lean Management principles would be an advantage

• Educated to GCSE - level or above
• Experience in supply chain management would be an advantage
• Self‑motivated individual with a desire to succeed
• Strong analytical skills (reporting and interpretation)
• Strong commercial acumen
• Ability to lead, inspire and develop a high performing team

• Competitive annual leave allowance with annual purchase scheme
• Company Car
• Company Funded Healthcare Cash Plan
• Company bonus
• Cycle to work scheme
• Commitment to employee development plans
• 24/7 Wellbeing and Employee Support

Other benefits include:
Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people…