Operations Supervisor

Circle of Care:
Head Office, 4211 Yonge Street 4th Floor, Toronto, Ontario, Canada

Posted Friday, February 27, 2026 at 5:00 AM

Job Description

The Supervisor, Operations will focus on exceptional customer service, innovative thinking, and assisting with staff escalations. You will be responsible for managing day-to-day operations and monitoring workflows while focusing on maximizing productivity and ensuring quality outputs. You will be responsible for ongoing development of new and existing team members along with end-to-end reporting and Key Performance Indicators. You will coordinate & collaborate with your peers and other teams across the organization.

We are looking for: A full-time, permanent Supervisor, Operations

Hours of Work: 34-hour work week. Monday to Thursday 8:00AM to 4:00PM and Friday 8:00AM to 3:00PM. This is a hybrid work from home role. On-call availability is required.

Reports to:

Manager, Client Services Operations

Hiring Salary Range:
The salary for this role ranges from $65,000-$76,500per year, depending on your skills and experience.

On top of a competitive base salary, we support rest and overall wellness through generous paid time off for vacation, personal and sickdays.

This is a hybrid position, with a mix of3in-office work and2work-from-home days, offering a balanced hybrid schedule. Ourmain officeat 4211 Yonge Street has subsidized underground parking and islocatedconveniently on the subway line and GO transit.

A robust benefits plan with comprehensive health, dental, paramedical and vision coverage with employer paid premiums to support you and your family through all stages of life.

As part of our commitment to your long-term well-being, we provide an RRSP program through RBC with employer and voluntary employee contributions.

We support your continued growth and learning through paid training and professional development opportunities throughout your career.

• Ownership & Leadership: You own & lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, escalation management and providing the level of support required for their success. You own end to end process & outcome of your team’s performance and have monthly one on ones with your individual team members where you will review their performance and provide metrics related to their accountabilities.
• Service: You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients' needs first. You advocate for service excellence and work to deliver solutions that meet the needs.
• Execution: You are committed to achieving your goals. This includes focusing on "getting things done", as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes.
• Collaboration: You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to cross departmental teams to achieve organizational goals. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization including cross-functional teams, caregivers, PSWs, colleagues and internal staff.

• Successfully leads the day-to-day operations.
• Create the daily coverage schedule.
• Recruit, hire, train, and retain diverse talent with inclusive team culture.
• Ensure all team members are trained and demonstrate competencies in their responsibilities.
• Ensure the up-to-date documentation including but not limited to day wise training plan, training material, standard operating procedures (SOPs).
• Create clearly documented end-to-end workflows of each tasks we perform in the team.
• Responsible for owning & driving end to end KPIs and all critical metrics required to run day-to-day operations effectively & required for HCCSS reporting.
• Act as a first point of escalation for the team and drive towards finding effective solutions and options to resolve day-to-day issues.
• Manage ongoing training and performance improvement of team.
• Team SMART goals are well defined; progress is tracked regularly and met at year end.
• Plan and lead process level team meetings with a defined agenda and documented minutes.
• Responsible for growth and learning of Team Lead and other staff reporting directly to you.
• Identify and create regular and effective reporting in collaboration with Quality department.
• Reinforce principles of service orientation and ensure the focus is always on improving patient care and/or service.
• Respond to employee concerns in a swift manner to avoid…