Head of Operations

Consol is a growing national tanning brand with 57 studios nationwide, and counting. We are proud to lead the industry in safe, responsible tanning and exceptional customer experience. As we continue to expand, we are looking for a dynamic and strategic Head of Operations to help shape the next phase of our growth.

This is a hybrid leadership role requiring commitment to our Bristol Head Office, regular travel across our national studio network, and the opportunity to work from home one day per week. A full UK driving licence is essential, as national travel forms a key part of this role.

As Head of Operations, you will drive operational excellence across all Consol studios, ensuring consistency, compliance, commercial performance, and outstanding customer experience. You will act as the key link between field leadership and senior management, directly managing Area Managers and supporting them to deliver high standards, strong team engagement, and measurable results. This role requires a strong people leader with multi-site experience who can balance strategic thinking with hands on operational delivery.

• Lead, manage, and develop Area Managers, ensuring strong leadership capability and accountability across all regions.
• Foster a high-performance culture focused on engagement, development, and retention.
• Oversee operational performance across all studios, maintaining excellence in service, maintenance, compliance, and customer experience.
• Work closely with the Chief Operating Officer to deliver operational strategy aligned with business growth objectives.
• Analyse performance data to identify trends, risks, and opportunities for improvement.
• Ensure full compliance with health & safety, risk management, and brand standards across all sites.
• Drive initiatives to improve profitability, operational efficiency, and customer satisfaction.
• Manage budgets and reporting, ensuring cost effective operations without compromising standards.
• Maintain consistency in processes, studio presentation, signage, and customer touchpoints nationwide.
• Support new studio openings and operational integration as the business continues to expand.

• Proven experience in a senior multi-site operational leadership role (health & beauty, leisure, retail, or similar sector preferred).
• Demonstrable people management experience leading managers and developing high-performing teams.
• Strong commercial awareness with experience in driving sales performance and operational KPIs.
• Confident in performance management, coaching, and leadership development.
• Excellent communication, organisational, and stakeholder management skills.
• Strategic mindset with the ability to translate plans into practical action.
• Proactive, resilient, and solutions focused.
• Full UK driving licence (essential).
• Within commutable distance of Bristol Head Office (essential).

• A senior leadership role with genuine influence across a growing national business.
• Hybrid working structure (Head Office, field-based, and one remote day per week).
• The opportunity to shape operational strategy and deliver measurable impact.
• Professional, supportive environment that values innovation and high performance.
• Competitive salary and benefits package.
• 25 days annual leave plus Bank Holidays.
• Free use of tanning facilities.
• 10% off Pure Gym memberships and £0 joining fee.
• Access to our Vitality Healthcare package after probationary period.
• Varied and engaging work - no two days are ever the same.