Health Client Manager - Mid Market - Virtual

About the Role

Health Client Manager (HCM) serves as the primary point of contact for clients regarding Health Benefits delivery, including reporting, requirements definition, and service inquiries. As the service lead, the HCM is accountable for client satisfaction and managing ongoing requirements. This role may also support change requests but is not a sales position.

While the HCM does not manage a team, they are expected to act as a Subject Matter Expert (SME) and provide coaching and mentorship, particularly to Health Client Specialists. Some travel may be required. This role is an ideal transition for individuals with Health Client Management experience.

• Ongoing relationship with clients and maintain regular communication with key client stakeholders.
• Evaluate, manage, and resolve complex operational and technical challenges.
• Understand our technology solutions to better serve client needs.
• Organize, plan, and lead both internal and external meetings effectively.
• Oversee projects from initiation to completion, providing subject matter expertise to the client throughout.
• Utilize ad hoc reporting, Google Analytics, and Advanced Table Editor. Assist with escalations and provide client consultation.
• Serve as a Subject Matter Expert for service-specific and common client requirements.
• Collaborate with a global team dedicated to client delivery and satisfaction. Execute the solution roadmap for the client.
• Develop domain and operational expertise within the client team.
• Manage and deliver client reporting, including addressing non-standard reporting needs.

• Possess Bachelor's or equivalent work experience.
• Able to translate concepts to client requirements that drive technological and process solutions to meet client needs.
• Possess project and client management experience.
• Possess analytical, problem-solving, and organizational skills.
• Possess leadership and coaching skills.
• Possess excellent verbal, written, and interpersonal communication skills. Able to facilitate effective conversations with internal and external clients.
• Possess Health Welfare/Annual enrollment experience.
• Guide and support the team in adopting best practices.

Alight requires all virtual interviews to be conducted on video.

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.

You will be notified during the hiring process which checks are required by the position.

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact

Alight is an Equal Employment Opportunity employer and…