Healthcare Client Services Manager, Fully Remote

Healthcare Client Services Manager, Fully Remote

Virtual

Posted Thursday, February 26, 2026 at 5:00 AM

Centauri delivers data-driven technology solutions that transform fragmented clinical and member data into actionable intelligence — maximizing accuracy, quality performance, and outcomes for health plans and health systems. Through close collaboration with our customers, Centauri improves patient and member outcomes by providing advocacy, advanced data insights, and intelligent clinical data delivery. The company addresses critical healthcare challenges for complex populations and improves access and quality of care.

Headquartered in Tempe, Arizona, Centauri Health Solutions employs 1100 dedicated associates across the country and has been recognized on the Inc. 5000 list
, the 2020 Deloitte Technology Fast 500™, and has been recognized as 2026 Best in KLAS for ADT Notifications.

Role Overview:

The Client Services Manager (CSM) manages the client lifecycle from post-sale, through the implementation phase, and on an ongoing basis throughout the client contract period(s). The CSM is highly focused on the success and satisfaction / experience of each client within his/her assigned panel of clients, with the goal of retaining clients who will serve as positive references and growing our business with them.

The CSM is also responsible for managing and providing leadership internally across departments to ensure contractual obligations are met, client objectives are achieved and Centauri’s value to the client is demonstrated.

The role involves developing and implementing strategies to build trusted client relationships and open communication channels; leveraging business and industry knowledge and expertise to be considered a reliable advisor and business partner; monitoring, analyzing and interpreting leading indicators and performance trends; proactively exploring opportunities to achieve / exceed goals and maximize results; overseeing the internal efforts to deliver on client commitments with excellence.

Role Responsibilities:

Manages Client Relationships and Satisfaction

• Responsible for nurturing and advancing business relationships with key personnel, including executive and C-suite level contacts.
• Assumes responsibility as needed and appropriate for client relationships as it relates to day-to-day partnership needs and near-term planning.
• Serves as an official interface between Centauri and the client, and ensures timely, company-wide responsiveness to client needs.
• Influences internal teams and oversees company efforts around client delivery.

Manages Implementations, Expansions and Special Projects with Client and Internal Departments

• Manages all new and expansion client implementations and coordinates efforts with internal leadership to implement new products and services.
• Oversees all implementation functions to ensure accurate and timely implementation of products and services to each client.
• Creates and manages implementation project plans.
• Leads multiple teams tasked with implementation deliverables including but not limited to internal and external leadership, technical support teams and compliance and security teams
• Reports to internal/external stakeholders on key milestones relative to meeting project deadlines
• Manages escalations or issues as needed

Manages Performance Against Client and Internal Objectives

• Aligns internal and client objectives / goals / expectations; manages internal efforts to successfully achieve goals and client expectations.
• Initiates, leads and / or participates in client implementation, planning, status, and/or working meetings either on site, virtually via web-conferencing or telephonically.
• Identifies and solves problems, reviews and monitors performance while identifying possible project enhancements / opportunities with the client.
• Engages appropriate internal operational and IT leadership to collaboratively resolve identified issues and advocates for the clients’ position, concerns and /or needs.
• Responsible for the oversight, monitoring and reporting of all service level metrics and requirements to the client and internal stakeholders.
• Manages the creation,…