SVP, Professional Services

Job Summary

As the SVP of Professional Services, you will join a group of hands‑on executives to drive the growth and operational excellence of Toptal. Your mindset will be that of an engineer who solves operational problems through the lens of an engineer, not as a consultant or operational leader. You will be the chief architect of each solution, building frameworks and executing on-demand solutions at scale across all Professional Service‑related areas—Delivery, Practice, Technology Services, Management Consulting, and Marketing Agency.

This remote position requires resume and communication submissions in English.

• Build and own the vision, strategy, and execution plan for Toptal’s services function—including all service lines.
• Define the organizational structure and leadership model for the Services teams, ensuring the right roles and capabilities are in place.
• Provide hands‑on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions.
• Translate high‑level business and operational goals into detailed operational roadmaps for all areas of responsibility.
• Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.
• Partner cross‑functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company‑wide initiatives.
• Drive a high‑performance culture across all functions and businesses, while ensuring alignment to support delivery excellence, scalability, and evolving business needs.

• Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.
• 10+ years of progressive leadership experience managing complex service organizations and multiple business units, ideally within professional services or technology‑driven environments.
• Proven track record of successfully leading multi‑service line operations with accountability for P&L, growth, and operational excellence.
• Demonstrated ability to develop and execute scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth.
• Experience at a technology or hyper‑growth company is strongly preferred.
• Management consulting experience at a top‑tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.
• Exceptional strategic thinking and problem‑solving skills, with the ability to make data‑driven decisions in ambiguous environments.
• Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.
• Experience driving cross‑functional collaboration and alignment across sales, marketing, delivery, and support functions.
• Excellent organization skills and detail‑oriented. Hyper‑organized, efficient, and able to prioritize execution while mentoring others.
• Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.
• Ownership. Dependent on responsibility for your success and that of the entire team.
• Quality. Pride in every delivery as a reflection of self.
• Ability to work in a fast‑paced, rapidly growing company and handle a wide variety of challenges, deadlines, and diverse contacts.
• Willingness to travel to meet with clients, team members, and stakeholders.
• World‑class individual contributor; will not be present only to delegate.

• Regularly and reliably attend scheduled virtual team meetings on camera.
• Work independently with minimal supervision.
• Use all required digital collaboration tools.
• Prioritize and self‑manage workflows and deadlines.

Executive

Full‑time

Business Development

IT Services and IT Consulting, Professional Services, and Software Development

US FLSA Classification:
Full‑Time/Exempt

Location:

Seattle, WA (Remote available)
Salary: $115,000 – $150,000 (base) with potential for higher base and bonuses; compensation commensurate with experience.