Deputy Operations Manager, Utah

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The Deputy Operations Manager plays a pivotal role in the successful and profitable running of Intrepid & Wildland Trekking Co. trips to the standards stipulated by Intrepid and Wildland Trekking’s policies and practices. The position provides the main point of contact for field staff working in the Utah branch as well as the Operations teams.

The Deputy Operations Manager is responsible for the overall performance of all trips, including maintaining and operating a branch warehouse location, and performing business administrative duties related to the branch. In addition, the DOM supports the contracting, reservations, sales and other functions for the branch. They may also be expected to perform other duties from time to time which may fall outside the scope of these responsibilities as business circumstances dictate.

This is a full‑time position based out of our office in St George, Utah.

• Travel industry work experience, preferably as a tour leader or guide
• Extensive knowledge of the field area
• Excellent communication (verbal & written) in English
• Proficiency with Microsoft Office/Excel and previous experience with a CRM system;
  Salesforce preferred
• Strong supervisory, facilitation and organization skills
• Office duties required, ability to lift up-to 20 pounds and work at a computer station up to 40 hours-per-week
• Meet company and DOT driving requirements and maintain a valid Driver’s License
• Must be at least 21 years of age
• Maintain a current Wilderness First Responder, CPR & Epi Certification
• Must pass a background check
• Must pass a pre‑employment drug screen and be available for random drug screens (CA only)

You’ll have excellent organizational skills, attention to detail, and the ability to prioritize and manage your own workload. But most importantly you will share in Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

• Flexible work arrangements, work‑from‑home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.