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General Management Operations Manager Program / Project Manager

Remote Senior CX Operations Leader

Remote / Online - Candidates ideally in
Charleston, Kanawha County, West Virginia, 25329, USA
Listing for: ISC2
Remote/Work from Home position
Listed on 2026-03-01
Job specializations:
  • Management
    General Management, Operations Manager, Program / Project Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A prominent nonprofit organization is seeking a Senior Manager of Customer Experience Operations to lead and optimize customer interactions. This position involves managing a global team and enhancing service delivery to ensure exceptional experiences for customers and members. The ideal candidate will have over eight years of experience in customer experience management, strong leadership skills, and a passion for continuous improvement.

This role offers up to 5% travel requirements, providing an opportunity to drive impactful change in a supportive environment.
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Position Requirements
10+ Years work experience
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