Planning, Customer & Performance Manager

Planning, Customer & Performance Manager

Brighouse, UK

Posted Friday 27 February 2026 at 01:00

Working here isn’t just a job. You can advance your career at Avove, and we’ll reward you with a range of benefits that recognise great work. We provide full training and continuous development to help you reach your potential. We strive to create an inclusive working environment where everyone can be themselves. Join us and take the next step towards a fulfilling career.

About the role…

We are looking for a Planning, Customer & Performance Manager to lead the Planning & Scheduling and Customer teams for the Yorkshire Water Developer Services contract. You will lead the team to ensure work is planned efficiently, safely and in line with contractual KPIs and SLAs. You’ll optimise all available resources, support field operations and work closely with Yorkshire Water to deliver a reliable, high-quality service and an excellent customer experience.

This role is planning led, but demands a strong customer mindset.

The role will be based in the Yorkshire area.

This is a hybrid role, working from the office 3 days per week with 2 days spent working from home typically.

What will your day look like…

• Lead and develop the team to deliver effective plans for the field operations teams to maximise productivity and efficiencies whilst maintaining an excellent customer experience.
• Develop a strong, collaborative partnership with Yorkshire Water and all key stakeholders to ensure consistently high-quality service delivery. Participate in regular performance review meetings with YW, providing transparent updates, tracking progress against agreed actions and proactively managing risks to maintain alignment and reinforce trusted relationships.
• Monitor and improve department performance through compliance with KPIs and SLAs, work basket sizes, backlog volumes and jeopardy.
• Ensure planning dependencies such as street works notices, permits, and traffic management are all in place prior to dispatch whilst also ensuring safety and compliance.
• Ensure planning decisions, workflows and process improvements always consider customer impact.
• Use existing BI and performance insights to identify risks, trends and opportunities, ensuring both Planning and Customer functions operate proactively and efficiently.
• Oversee the Customer function, ensuring high standards of communication, timeliness and issue resolution.
• Collaborate with Operations, Commercial, Compliance teams to ensure insights translate into clear operational actions.

About you…

• Proven experience leading and developing teams
• Strong knowledge of planning and scheduling systems (SAP/Advantex desirable)
• Customer-focused with a commitment to high service standards
• Confident and effective verbal communicator
• Effective stakeholder engagement
• Highly computer literate and comfortable using multiple systems
• Experience working within a utilities sector

What’s in it for you…

We offer a rewarding salary that is tailored to your skills and experience. But that’s not all! We celebrate hard work and give recognition to our colleagues. In addition to this, we understand that one size doesn’t fit all so everyone has access to a variety of flexible benefits that work for you.

• 25 days holiday plus bank holidays
• Company pension scheme
• Life assurance
• Family friendly policies
• A selection of lifestyle benefit options
• Financial wellbeing programme
• Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues
• We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising.

About us…

We design, build and maintain the UK’s utilities infrastructure to help transform local communities for the better. We provide cutting‑edge and sustainable engineering solutions and play a critical role in helping to keep the water running, the lights on and people connected.

We are an expert, responsible and agile partner, providing vital services to water, power and telecommunications sectors. We work closely with our clients to help protect and improve their assets, enhance customer experience and…