Manager - Technical

Quality Carriers, Inc. Corporate Office, Tampa, FL 33602, USA

Why do you want to work as a Technical Manager with QRS?

We offer competitive wages and employee benefits including the following amazing benefits to our employees:

• Competitive Salary - $80,000 - $85,000
• Employee benefits:
  
  Medical, Dental and Vision plans, Flexible Spending Accounts
• Generous Paid Time Off / Holiday Schedule
• Matching 401K
• Employee Stock Purchase Plan with CSX

Job Summary: The QRS Technical Manager oversees the coordination of repair orders, technical support, and parts procurement. This role ensures operational efficiency by managing a remote team and supporting shop capacity through data‑driven decision making.

• Manage and lead the QRS Repair Order Coordinators.
• Run reports to ensure proper billing and closing of repair orders.
• Manage and lead the QRS Technical Coordinators.
• Provide direction and set performance expectations.
• Conduct regular one‑on‑ones and provide performance feedback.
• Responsible for updating RMP with vendors in a timely manner.
• Oversee RMM to ensure all third‑party vendors are approved before any work is performed.
• Ensure third‑party vendors stay up to date on legal requirements for DOT and National Board.
• Ensure RMS is properly updated to reflect equipment modifications.
• Collaborate with pool team to ensure daily shop capacity is given.
• Update mechanic training records.
• Update CT letters as needed.
• Keep shops updated with proper CT letters.

Education:

• High School Diploma (required).
• Bachelor’s Degree (preferred).

Other

Qualifications:

• Ability to inspire and guide teams toward achieving common goals.
• Aptitude for identifying issues and developing effective solutions.
• Capacity to align operational strategies with business objectives.
• Commitment to delivering exceptional service and improving customer satisfaction.
• Flexibility to adjust to changing business needs and priorities.
• Ability to thrive in a fast‑paced, dynamic environment.
• Strong analytical skills with the ability to make data‑driven decisions.
• Advanced Microsoft Excel knowledge.

Experience:

5+ years of experience in operations management, preferably in the repair services industry.

Travel: Quarterly travel required.

Position Type/Expected Hours of Work: Full‑time;
Monday–Friday, 8:00 a.m.–5:00 p.m.;
Quarterly travel to meet with team members throughout the country.

Work Environment: Remote.

Quality Carriers, Inc. is an Equal‑Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military/veteran status, or other characteristics protected by law.

Please note that, per Quality Carriers, Inc. policy, we do not accept unsolicited resumes from third‑party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Quality Carriers, Inc. has the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.