Collections Manager

National Service Bureau (NSB) is seeking an experienced Call Center Manager. NSB is focused on Accounts Receivable Management and Subrogation and has grown exponentially over the last 34 years to become a leading national agency. We are looking to find a leader who is self‑motivated, accountable and engaged in personal growth.

This is a remote position. The role is required to sit in Eastern Time or Central Time zones. Applicants must be more than 90 miles from any NSB location. Not hiring in the following states: NY, TX, PA, DC, MA, CT, ME, VT, CO, MT, CA, OR, NJ.

We are seeking a Collections Manager with experience leading teams, who can empathize with consumers and has the ability to maintain professionalism at all times. This role ensures that all call center, collections, and training goals are met.

• Analyzes, evaluates, and reports on performance, service, KPIs and other metrics
• Makes recommendations for action plans
• Performs continued training and education
• Implements call center and collection operational strategies
• Provides daily personnel management and oversight
• Conducts regular 1:1s and annual performance reviews
• Recommends changes to employee levels based on activity and performance
• Enforces company policies and holds team members accountable

• Secure home office consisting of:
  • Dedicated high‑speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not Wi‑Fi)
  • Internet speed required to be 100 Mbps down, 10 Mbps up, and latency of 100 ms or below
  • T‑Mobile Home 5G Internet is not supported due to performance and reliability concerns.
  • Dedicated space free from background noise and other distractions (e.g., office space, extra bedroom, etc.)
• Clear and professional backdrop
• 3–5+ years in high‑volume collections management
• Experience managing a remote team environment
• Experience scheduling call center operations and running call campaigns
• Excellent call center and/or collections management skills
• Results oriented with the energy and ability to deliver results daily
• Strong analytical and problem‑solving skills
• Understanding of and respect for compliance
• Positive attitude and approach
• Ability to drive, encourage, and motivate a team
• Willingness to exemplify our Core Values

• Follow Through
• Be Engaged
• Think First
• Be Respectful
• Be Accountable

• Diverse and friendly team
• Emphasis on work/life balance
• Guaranteed no nights/weekends
• Positive environment
• Performance‑based incentives
• Advancement opportunities

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Medical, Dental, Vision Insurance with employer contributions
• Company provided EAP (Employee Assistance Program)
• Full-time, Monday to Friday schedule
• Competitive Salary

Mid‑Senior level

Full-time

Accounting/Auditing and Finance

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