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Operations Manager IT Project Manager Program / Project Manager

Remote Senior CX Operations Leader

Remote / Online - Candidates ideally in
Frankfort, Franklin County, Kentucky, 40601, USA
Listing for: ISC2
Remote/Work from Home position
Listed on 2026-03-01
Job specializations:
  • Management
    Operations Manager, IT Project Manager, Program / Project Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading cybersecurity nonprofit is seeking a Senior Manager of Customer Experience Operations to optimize customer interactions and enhance service delivery. You'll lead a global team, ensuring exceptional service against key performance indicators. The ideal candidate should possess strong leadership skills, analytical capabilities, and over eight years of relevant experience. This role invites a dedicated individual to foster a culture of customer-centricity and continuous improvement, ensuring member satisfaction across all regions.

Remote work is an option, with minimal travel required.
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Position Requirements
10+ Years work experience
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