Operations Manager; Regional - Chicago

Overview

Cloud Kitchens helps restaurateurs around the world succeed in online food delivery — our goal is to make food more affordable, higher quality, and convenient for everyone. We transform underutilized properties into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We’re changing the game for restaurateurs—from entrepreneurs opening their first restaurant to global quick-service restaurant chains.

Are you a hands-on leader who thrives in fast-paced environments, builds high-performing teams, and is obsessed with operational excellence? Cloud Kitchens is seeking a dynamic Operations Manager to oversee 5–8 facilities within our CSS region. In this critical role, you’ll lead a team of Associate Operations Managers, optimize end-to-end processes, and ensure a seamless experience for our customers and partners.

• Regional Operations Manager — oversee day-to-day operations of 8 Cloud Kitchens facilities within your region, ensuring consistent performance and high standards.
• Lead high-performing teams — hire, train, and coach hourly staff and salaried site-level managers to execute flawlessly and grow professionally.
• Optimize fulfillment and operations processes — continuously improve order fulfillment service with a focus on scalability, efficiency, and customer satisfaction.
• Maintain operational discipline — own the P&L for your region, identify cost-saving opportunities, and drive financial performance.
• Driving customer success —
  • Support onboarding of new customers
  • Resolve operational support issues on-site
  • Partner with sales to backfill vacant kitchens
  • Build strong relationships with 3PL partners
• Stakeholder communication — collaborate cross-functionally to shape product roadmaps, close feedback loops, and escalate/resolve issues effectively.
• Ensuring compliance & safety — maintain all facility permits, licenses, and compliance with food safety and building standards.

We’re looking for someone who embodies these core competencies:

• Strategic problem solver — great at breaking down complex problems, prioritizing solutions, and making smart decisions under pressure.
• Process builder / manager — designs scalable solutions and uses data to drive ongoing improvement and performance.
• Real-time operations leader — stays calm under pressure and acts fast when the unexpected happens.
• People manager — employee-obsessed, capable of inspiring, developing, and leading teams in an operational environment.

• 3–5 years of experience in operations, logistics, facilities management, and hospitality is ideal
• Experience managing frontline teams, preferably in multi-site environments
• Proven ability to own KPIs and drive measurable improvements
• Strong analytical, communication, and problem-solving skills
• Willingness to roll up your sleeves and be on-site regularly
• Knowledge of P&L management and compliance practices is a plus

• Demand for online food delivery is growing rapidly. In the last 5 years, the US market expanded from $10B to $100B and could reach $500B–$1T by 2030.
• Changing the restaurant industry — you’ll be part of a team helping restaurants succeed in online food delivery.
• Collaborative environment — receive guidance from experienced colleagues and managers, learn and grow, and work closely with other teams to ensure customer success.

This is a field-based role in Chicago, IL
, with a blend of daily site and occasional remote work. We look forward to sharing more about a Career of Substance at Cloud Kitchens.

Job Type: Full-time

The base salary for this role starts at: USD $90,000

• Medical, dental, and vision insurance (multiple plans, incl. HSA options)
• Company-paid life and disability insurance (short- and long-term)
• Voluntary insurance: accident, critical illness, hospital indemnity
• Optional supplemental life insurance for self, spouse, and children
• Pet insurance discount
• 401(k)
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Time Off policies
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave

Benefits Are Subject To Change At The Company's Discretion.

CSS accepts applications on an ongoing basis.

• 40 hours per week
• Flexible Schedule
• Monday to Friday
• Weekends as needed

• Operations Management: 2 years (Preferred)
• Employee Management/Assistant Management: 2 years (Preferred)
• Restaurant Management: 2 years (Preferred)
• Property Management: 2 years (Preferred)