Business Operations Specialist IV

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Reporting to the Chief Operating Officer, the Business Operations Specialist IV leads the day‑to‑day management of regional administrative and business office functions. This role oversees a wide range of operational areas, including budget monitoring, financial transactions, vendor and facilities management, fleet coordination, HR and IT support, and records and reporting. The Specialist also supervises volunteers responsible for daily transactional tasks, ensuring smooth and efficient workflow.

This position establishes and maintains operational procedures and standards to drive efficiency, consistency, and service quality across the region. Serving as the primary trainer for business software applications, the Specialist ensures staff and volunteers are equipped to use key systems effectively. In the absence of the COO, this role provides operations management and continuity for the Region.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

Salary range (CA): $31.20 - 33.29/hr

This role is not eligible for relocation assistance. Must be located in Los Angeles County. This reports to our Santa Monica chapter office twice a week (subject to change) with the remaining three days, work from home.

• Monitor budget and expenditure, approve procurement transactions, prepare forecasts, and ensure programs are executed within budget. Develop, maintain and distribute operational processes and procedures and ensure adherence. Provide guidance for grant reporting and respond to requests for information and/or documentation, delegating to volunteers as appropriate.
• Coordinate activities of the facility, establish work procedures, approve all maintenance, develop relationships with new vendors, analyze data to inform future decisions, plan for real estate transactions, achieve objectives set forward by management, and meet with other divisions to discuss shared services.
• Provide direction and training to volunteers to handle the administrative transactions necessary for the business, ensuring that their efforts are well‑coordinated with the strategic business goals.
• Review analysis of fleet inventory records, training, maintenance, and management of the fleet and personnel.
• Plan and prepare for events including the training volunteers to prepare insurance certificate applications, financial collection processes, and appropriate forms and codes used for regulated items including alcohol.
• Trains staff in use of business software application systems as the lead system trainer for the software business applications and ensure escalation for regional phone and computer issues.

Scope:
Considerable knowledge of job. Complete acquaintance with and understanding of general and detailed aspects of the job. Contact with individuals representing other departments and/or representing outside organizations.