Assistant Franchise Account Manager

Job Description

Our Global Franchise Support team provides the foundation to regional expansion through 3rd party partners and ensures our Brand presence is Globally consistent, but locally relevant across the world. This role will focus on supporting our Account Manager in the daily operations of overseeing and managing a Territory Partner. This person will also assist in driving process evolution to ensure sustainable growth potential in this channel and establishing consistency through training and tools.

Our team focuses on building relationships across key internal functional teams, regional offices and 3rd party partners to align on priorities and growth strategies. We work to provide the framework for our partners to be successful in representing our Brands within their Territory. Our goal is proper Brand representation that reaches each partner’s unique customer and drives growth across all brands/genders.

This job is located at our Global Home Office in Columbus, Ohio.

• Support the Account Manager in leading the coordination of all aspects of the Franchise partner(s) relationship.
• Regularly review performance metrics and revenue forecast within channel in collaboration with Franchisee(s), finance and regional team.
• Problem solve with the Account Manager to address Franchise partner concerns promptly and work collaboratively to find solutions.
• Assist in managing complex strategies across multiple internal and external teams. Building trust with internal and external partners will be key.
• Demonstrate a collaborative, solutions-oriented mindset when partnering cross‑functionally and engaging with the franchisee.
• Drive process evolution as needed to ensure sustainable growth across total channel.

• Bachelor’s Degree or related experience.
• 2+ years prior experience working in relevant industry roles.
• Understanding of retail product development timeline/calendar.
• Experience working well in a cross‑functional team environment as well as with external partnerships.
• Strong communication skills, including comfort in presenting.
• Motivated by business profitability and prospect of business growth.
• Organizational skills & ability to manage many simultaneous work streams.
• Curiosity & eagerness to creatively solve problems.
• Proficient in Microsoft Office programs – esp. Excel, Powerpoint, and Word.
• Desire to learn & hunger for more!

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennia ls with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are.

Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e‑commerce sites , , and

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

• Incentive bonus program.
• 401(K) savings plan with company match.
• Annual company wide review process.
• Flexible spending accounts.
• Medical, dental and vision insurance.
• Life and disability insurance.
• Associate assistance program.
• Paid parental and adoption leave.
• Access to fertility and adoption benefits through Carrot.
• Access to mental health and wellness app, Headspace.
• Paid Caregiver Leave.
• Mobile Stipend.
• Paid time off and one paid volunteer day per year, allowing you to give back to your community.
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year).
• Seven associate wellness half days per year.
• Merchandise discount on all of our brands.
• Opportunities for career advancement, we believe in promoting from within.
• Access to multiple Associate Resource Groups.
• Global team of people who will celebrate you for being YOU!

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER