Workplace Coordinator

Overview

Motability Operations are recruiting for a Workplace Coordinator to join our team in Coalville on a full-time, permanent basis. As a Workplace Coordinator, you will support the day-to-day operations of our 22-acre vehicle reconditioning centre in Coalville, ensuring the smooth delivery of both hard and soft services. You will be multi-functional across all areas, coordinating maintenance, repairs, supplier activities, and workplace services to maintain a safe, compliant, and high-performing environment.

Working closely with the Workplace Manager, colleagues, contractors, and suppliers, you will monitor and maintain service standards across Security, Cleaning, Catering, Mechanical & Electrical (M&E), landscaping, and other service partners. This includes ensuring SLAs and KPIs are met, risk assessments and method statements are reviewed, permits to work (including hot works) are properly issued and adhered to, and all activities comply with relevant regulations and safety standards.

Note:

due to the nature of this role, on-site presence in Coalville is required five days per week.

• Coordinate maintenance, repairs, supplier activities, and workplace services to deliver a safe, functional, and productive workplace.
• Monitor and maintain service standards across Security, Cleaning, Catering, M&E, landscaping, and other service partners.
• Ensure SLAs and KPIs are met; review risk assessments and method statements; manage permits to work (including hot works).
• Utilise Integrated Workplace and Facilities Management Software (IWFMS) and Building Management Systems (BMS) to coordinate planned maintenance, conduct safety audits, support space utilisation, and oversee supplier performance.
• Engage effectively with internal and external stakeholders to deliver high-quality services and maintain compliance with safety standards.

• Experience of contract management across TFM.
• IOSH Managing Safely
• Good awareness of Health, Safety and Environmental requirements.
• Understanding of technical services and premises management.
• Excellent written and oral communication with people at all levels.
• Accuracy skills and attention to detail.
• Use of Microsoft Office programs;
  Outlook, Word, Excel and PowerPoint.
• Experience of working with contractors and suppliers and monitoring their service standards.
• Experience of working to Service Level Agreements and Key Performance Indicators.
• Working with EHS Management Systems.
• Knowledge in the use of Workplace Management systems including Building Management System and Integrated Workplace Management Systems (CAFM).

Motability Operations is a unique organisation, providing mobility solutions to customers across the UK. We are the largest car fleet operator in the UK and work with a network of car dealers and major manufacturers. We pride ourselves on delivering outstanding customer service and a high customer satisfaction rating.

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation, combining on-site work and remote work. Employees may work from home up to 2 days per week where appropriate.

As a Motability Operations Team Member, you can expect:

• An annual discretionary bonus
• 15% non-contributory pension (9% during probation)
• Life assurance at 4x basic salary
• Employee Discount Scheme with retailers and an app
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Cycle to Work Scheme with on-site facilities

Health and well-being benefits include:

• 28 days annual leave with option to purchase/sell days
• Funded Private Medical Insurance
• Critical illness insurance
• Access to health apps and digital GP
• Funded health screening for over 50s
• 1 paid volunteering day per year
• Access to an on-site allotment and quiet spaces

Voluntary benefits include:

• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving

Please note that Motability Operations reserves the right to close applications early if we receive a suitable number of quality applications.