Associate Program Manager - Remote

Virtual ON
Virtual Ontario
3-250 Shields Court
Markham, ON , CAN

Work Arrangement: Remote

Work Hours: Monday to Friday - Standard Business Hours (EST)

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross‑functional teams.

Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

• We are 100% Canadian with locations across the country
• State‑of‑the‑art facilities to provide high‑quality products and services
• The opportunity to be a part of a winning, high‑performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work‑life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High‑growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry‑leading, in‑house corporate training offered throughout the year

Reporting to the Operations Manager, the Associate Program Manager (APM) supports the operational execution, quality oversight, and day‑to‑day coordination of Patient Support Program (PSP) activities. This role ensures a professional, service‑oriented environment by providing guidance, managing client expectations, and focusing on overall Program operational excellence.

The APM is responsible for leading and providing oversight to a team of Program Coordinators, offering direction, performance management, coaching, and operational support to ensure team effectiveness and accountability. The APM works collaboratively with cross‑functional teams, to ensure PSP deliverables are met, workflows are optimized, and consistent, high‑quality patient and provider experience is achieved. The APM must be well versed in PSP service offerings, organizational procedures, reporting, people leadership, and relationship building.

• Adhere to Sentrex Policies and Procedures.
• Support the Operations Manager and Program Manager, including, but not limited to, reporting, client follow‑ups, support materials, internal/external complaints, and program service offerings.
• Support implementation of new processes, program enhancements and operational improvements.
• Prepare and analyze business reports and metrics, providing insights that contribute to continuous improvement initiatives.
• Compile, analyze, and present program performance metrics, operational reports, and client requested data.
• Foster a positive, collaborative team culture focused on service excellence and operational efficiency.
• Participate in and lead internal PSP meetings and external client discussions as required, ensuring preparation of all necessary documentation, follow‑ups, and action items ups, and action items.
• Lead and provide oversight to a team of Program Coordinators, ensuring consistent performance, coaching, development, and overall operational excellence.
• Set clear performance expectations and development plans for Program Supervisors.
• Foster a positive, inclusive, and service‑oriented team culture.
• Ensure adherence to program SOPs, compliance standards, and quality requirements.
• Coach and collaborate with all internal and external colleagues that deliver program‑related services to ensure optimal execution and deliver against operational KPIs.
• Collaborate with the Program Manager and client stakeholders to ensure program expectations are met and opportunities for service enhancements are identified.
• Ident…