Workplace Experience Specialist; Onsite

Position: Workplace Experience Specialist (Onsite)
Hi, Future Homie!  At Homebase, you’ll join a team that’s bold, fast‑moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real‑world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.

Workplace Experience Specialist – Toronto Hub
We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?

Impact Starts Here

This role is 70% operational excellence and 30% strategic project leadership. You will ensure our office runs smoothly today — and scale it thoughtfully for tomorrow.

Key Responsibilities

Office Operations:
Ensure the office is fully operational each day (supplies, equipment, cleanliness, access); manage visitor experience and door coverage; coordinate weekly lunches and office services; triage office requests through the ticketing system; partner directly with building management and vendors; maintain operational systems that reduce reactive work over time.

Budget & Vendor Management:
Own the monthly Toronto office budget; negotiate and manage vendor contracts; identify cost efficiencies where appropriate; submit accurate and timely budget reporting; maintain strong vendor and building management relationships.

Strategic Project Management – Toronto Expansion:
Lead operational coordination for the new floor buildout. Act as project manager, coordinate contractors, electricians, building management, and internal stakeholders; track timelines, budgets, and dependencies; provide clear updates to leadership and the Toronto team; anticipate operational needs as the space grows; balance buildout demands while maintaining daily office operations.

AI‑Enabled Operations:
Use AI tools to streamline workflows (vendor research, budget tracking, project planning, documentation); identify repetitive operational processes and improve them using AI; deliver at least one measurable workflow improvement within your first quarter.

Required Experience & Skills

3–5+ years in workplace experience, facilities, operations, hospitality, or similar roles.

Demonstrated project management experience (office buildout or expansion preferred).

Experience managing contractors and external stakeholders.

Budget ownership and vendor management experience.

Strong written and verbal communication skills.

Ability to operate independently without close supervision.

Strategic thinking—able to plan 3–6 months ahead.

Reliable Monday–Friday in‑office presence (Toronto hub).

Active experimentation with AI tools in your work.

Prior experience leading office relocations or buildouts.

Experience in a fast‑paced or high‑growth environment.

The Homie Way

Be Customer Obsessed – Solve problems with empathy and creativity.

Move Fast, Learn Fast – Experiment, take action, and grow every day.

Own Your Impact – Think big, focus on what matters, and make decisions you stand behind.

Master Your Craft – Excellence fuels impact—show up, step up, and make your mark.

Win Together – Put goals over roles, lead with trust, and connect to our mission and each other.

Benefits & Perks

Ownership & Savings:
Stock options + TFSA/RRSP with 4% company match.

Health & Wellness:
Comprehensive medical, dental, and vision for you and your dependents.

Time Flexibility:
Flex time off + company holidays + designated focus periods.

Family Support:
Maternity/Parental Leave EI top‑up support offered (after 6 months of service).

Work Your Way:
Work From Anywhere Month + meeting‑free weeks yearly.

Protection Plans:
Life insurance + short/long‑term disability coverage.

Workspace Perks:
Meals provided, team offsites, and Customer Days.

Hybrid Rhythm:
Monday‑Thursday required in‑office days for faster collaboration and deeper connection.

Interview Process

Complete a Take Home Assessment.

Meet the Talent Acquisition team.

Participate in a Talent Showcase.

Background Check + Offer Stage.

Welcome to the team, Homie

Belonging at Homebase :
We’re committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many forms—so if you’re excited about this role, even if you don’t meet 100% of the qualifications, we…