Lead Service Delivery Manager

What Makes Us, Us
Join some of the most innovative thinkers in Fin Tech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to Sim Corp!

At its foundation, Sim Corp is guided by our values – caring, customer success‑driven, collaborative, curious, and courageous. Our people‑centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

Why this role is important to us
The Lead Service Delivery Manager at Sim Corp is responsible for overseeing the delivery of high-quality services to clients, ensuring that projects are executed efficiently and effectively while meeting client expectations. With typically 5+ years of experience in service delivery or a related field, this role involves managing day‑to‑day service operations, resolving service‑related issues, and coordinating resources to optimize service delivery.

The Lead Service Delivery Manager collaborates closely with clients, internal teams, and senior leadership to ensure service levels are met, improve operational performance, and enhance client satisfaction.

What You Will Be Responsible For

Manage the service delivery process for multiple clients or projects, ensuring services are delivered on time, within scope, and to the agreed quality standards

Act as the primary point of contact for clients, addressing their service‑related needs and resolving any issues that arise

Oversee the coordination of resources, ensuring that the necessary personnel and tools are allocated effectively to meet service delivery goals

Monitor and track service delivery performance, using KPIs, SLAs, and client feedback to assess success and identify areas for improvement

Collaborate with cross‑functional teams to ensure that service delivery processes are aligned with client expectations and business goals

Identify risks to service delivery and implement mitigation strategies to ensure that services remain uninterrupted and high‑quality

Provide regular updates and reports to senior leadership and clients, ensuring that project status, performance metrics, and risks are communicated effectively

Lead continuous improvement efforts by identifying opportunities to optimize service delivery processes, reduce costs, and enhance client satisfaction

Mentor and provide guidance to junior service delivery staff, promoting a culture of excellence, collaboration, and continuous development

Ensure compliance with organizational policies, procedures, and service standards throughout the service delivery process

What We Value

Collaborative working style with a growth mindset

Comfortable navigating complexity and ambiguity

Strong problem‑solving capability

Structured and analytical thinker

Influences without formal authority

Proficiency in French preferred

Willingness to travel as required

Flexibility to attend Sim Corp office 2x/week as per our hybrid policy

Benefits
Sim Corp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since Sim Corp operates in 30+ offices worldwide, the benefits package may vary from country to country.

Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.

Next steps
Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At Sim Corp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non‑professional information from your application.

Thank you for aiding us in our endeavour to mitigate biases in our recruitment process.

For any questions you are welcome to contact Hayley…