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Service Desk Manager Lead & SLA
Remote / Online - Candidates ideally in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-02-28
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listing for:
Lyra Technology Group
Full Time, Part Time, Remote/Work from Home
position Listed on 2026-02-28
Job specializations:
-
Management
IT Project Manager -
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Location: Newcastle upon Tyne
A private equity-backed technology firm is seeking a Service Desk Manager for Cloudwize to lead service desk operations and enhance SLA performance. This leadership role involves overseeing L1 and L2 engineers, managing ticket flow, and ensuring client satisfaction. The ideal candidate will have over 5 years in MSP service delivery, proven technical capabilities, and experience in leading teams. The position allows for hybrid work, offering flexibility with WFH options 2-3 days a week.
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