Director, Navigation Client Channel Leader

About the Role

The Director, Client Channel Leader, oversees a strategic channel, leading a team of Client Leaders and ensuring client satisfaction, retention, and engagement with Alight services. They develop relationships with key client decision-makers and foster internal cross-functional partnerships to deliver value and safeguard business objectives.

• Managing the overall client retention, satisfaction and growth of all clients under the assigned strategic channel.
• Serving as an advisor to employers, consultants, and partnering under the assigned strategic channel. Recommending and executing best practices of Alight services, while interacting and gaining trust of individuals at all levels of client organization.
• Demonstrating expert knowledge of Alight offering by providing strategic development, execution, and problem solving to define concrete solutions. Increasing and maintaining engagement rates in the Alight services and to ensure attainment of ROI Guarantees where applicable.
• Developing and executing renewal strategies, including packaging, presenting, and negotiating to retain clients. Leading pre-renewal internal strategy meetings and collaborates with Alight enterprise leaders on multi-product and service client renewals.
• Managing and delivering regular updates of the assigned channel to key stakeholders internally and externally.
• Overseeing a team of Client Leaders, handling performance reviews, compensation processes, and supervisory duties to ensure successful relationship management. Provide coaching and mentorship to promote best practices, support business goals, and represent the Navigation team internally.
• Owning development and execution of compelling business cases and support comprehensive reporting to clients and broker/consultant partners.
• Partnering with other Directors to create the annual business review template. Assisting Client Leaders in key client annual business review meetings with clients assigned channel to review performance.
• Managing client concerns by coordinating involvement of internal resources to maintain satisfaction, retention, and client performance goals. Providing creative solutions to client problems that support ROI/VOI/performance-based initiatives.
• Assisting in the new business process to help position Client Delivery during the sales process.

• Ten+ years of individual success in account management/client success within either a carrier, consulting/brokerage firm or healthcare vendor.
• Display successful track record managing client relationships and large (10,000 or more lives) employer accounts.
• Demonstrate ability to understand and develop financial projections/P&L, as well as other performance metrics.
• Possess solid organizational, management, administrative and human relations skills in a style which exhibits maturity, leadership, sensitivity, and teamwork.
• Have higher-caliber negotiation and leveraging skills. Must be persuasive and tactful when negotiating and dealing with consultants/brokers, team members, peers, and superiors.
• Demonstrate success meeting goals/targets and managing a complex book of business.
• Possess ability to facilitate and guide strategic planning discussions to help the client define key objectives.
• Demonstrate the capacity to actively listen, inquire, clarify, and translate strategic discussion into a concise, measurable plan of action.

Alight requires all virtual interviews to be conducted on video.

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

Salary Pay Range

Minimum:  USD

Maximum:  USD

Pay Transparency Statement:
Alight considers a variety of…