Manager - STD and Absence Claims - Remote

Symetra is seeking a Manager to join our Short-term Disability and Absence Claims Team!

In this role, you will manage a team of case managers who adjudicate short-term disability and/or absence management claims (federal, state and company specific leaves). You will direct and motivate your team to get results in line with department goals focused heavily on quality, time, and the customer experience.

In addition, you will develop strategies to improve departmental structure and procedures based on team performance, market requirements, and growth initiatives. You will supervise employees, provide guidance and mentorship on general claim policy, time management, adherence to performance guarantees and customer expectations.

• Analyze reporting for trends and opportunities for improvement on the team and individual levels. Develop, implement and evaluate plans aimed at correcting areas for improvement.
• Understand data integrity and ensure accuracy of data in the claim system. Create new reporting as needed.
• Conduct claim audits and segment reviews to ensure quality of work and identify coaching opportunities.
• Direct work assignments and review work in progress. Constantly monitor workflows and production to ensure timeliness and accuracy.
• Review and sign off on claim decisions including adverse claim decisions.
• Work closely with team leads and case managers to understand opportunities that may not be identifiable through reporting.
• Ensure adherence to legal and operational compliance.
• Continuously build subject matter expertise. Demonstrate technical knowledge of policies and procedures, and maintain a detailed knowledge of ERISA, state guidelines, claim practices and general accounting.
• Liaise with legal department on complex issues.
• Uses expertise to balance risk management and customer service.
• Represent the department and company in external meetings including finalist presentations as needed.
• Provide support to sales and implementation through broker/customer support inquiries.
• Educate field personnel on claim process and philosophy.
• Resolve issues and disputes to provide service to customers without sacrificing risk management.
• Oversee staff, with responsibility for hiring, performance management, training and development. Build an effective team where aggregate results meet department expectations.
• Develop staff members in accordance with company and personal goals.
• Promote advances and changes in industry standards with case managers.
• Lead and participate in special projects as needed.

Here’s what some of our employees have to say about why they work at Symetra:

“What I was searching for was a company that genuinely valued my voice—and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they’re going through life’s toughest moments. Being able to offer support and hear their relief and gratitude when we help—it’s deeply meaningful. That’s what makes me proud to be part of the Symetra team.”

- Lilly H., Claims Team Lead

“I chose Symetra because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career.” - Alicia L., Claims Examiner

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview.

Salary Range: $72,700 - $121,100 plus eligibility for annual bonus program

• College degree preferred. High School Diploma required.
• 5+ years…