Senior Account Manager

Podean is a leading marketplace agency helping brands accelerate growth across Amazon, Walmart, Target, Tik Tok Shop, and other digital commerce platforms. We combine strategic expertise, data-driven insights, and creative innovation to deliver measurable business outcomes for our clients.

• Lead top-tier client accounts end-to-end across Amazon and marketplaces, owning strategy, execution, and performance
• Serve as the primary client partner - lead conversations, present recommendations, and drive key business decisions with senior stakeholders including C-suite
• Develop annual strategic roadmaps, growth plans, promotional calendars, and business reviews with a strong focus on profitability and scaling performance
• Oversee and mentor Account Managers/Associates; provide coaching, workload allocation, feedback, and career development
• Ensure flawless delivery across media, creative, retail, supply chain coordination, and marketplace operations
• Build trust with clients through education, guidance, performance transparency, and proactive recommendations
• Identify growth opportunities, upsell initiatives, and ways to expand existing scopes of work
• Create decks, lead all client meetings, own call notes, action lists, and follow-through
• Monitor account performance, review reporting regularly, and translate data into clear insights and next steps
• Work cross-functionally with media, retail, creative, and analytics teams to drive end-to-end success
• Advocate for the client internally and ensure alignment on deadlines, ownership, and execution quality
• Develop and implement best practices, SOP improvements, onboarding materials, and training resources
• Contribute to thought leadership, internal education sessions, and new business pitches
• Stay current on Amazon programs, betas, algorithms, policy updates, and marketplace opportunities
• Help brands innovate beyond foundational Amazon execution through channel expansion and creative testing

• 6+ years experience in eCommerce, digital media, or marketplace management with strong Amazon expertise
• Proven experience managing enterprise-level accounts and leading conversations at the executive level
• Prior experience managing and developing a team with high standards for ownership and delivery
• Strong presentation, communication, and client-facing confidence; comfortable leading calls and challenging constructively
• Highly organized, responsive, detail-oriented, and able to manage multiple work streams simultaneously
• Strong analytical ability with comfort in Excel/Sheets, creating insights and translating them into strategy
• Commercial mindset with the ability to identify revenue opportunities and influence decision-making
• Growth-oriented, accountable, collaborative, and motivated to build strong long-term relationships

Podean Is Proud To Be Recognized As One Of Digiday's Best Employers For Remote Employees. We Combine The Energy Of a Fast-growing Global Agency With The Balance And Trust Of a Remote-first Culture. You'll Join a Globally Connected, Award-winning Team That Values

• Competitive compensation aligned to experience and market benchmarks
• Remote-first flexibility - work from anywhere, with trust and autonomy
• Global collaboration - working with experts across regions and time zones
• Career growth and development - opportunities to evolve as we scale
• 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring
• Positive-energy culture - grounded in respect, inclusion, and accountability
• Meaningful impact helping some of the world's most progressive brands grow