Hybrid Block Manager

Title: Block Manager

Location: Hampshire

Portfolio: London

Hybrid working: 3/4 days from home 1/2 day in the office

Salary: £40,000 - £55,000 + DOE

We are a company that puts our people first, it’s all about “we” not “I”. Our culture values teamwork, learning, and celebrating successes together. We support flexibility with up to 3-4 days of remote work to help achieve work‑life balance. If you seek a company that cares, with great team culture, keep reading…

Passionate, results‑driven, friendly property professionals.

• Support with industry qualifications
• Mentoring from senior team members
• Assistant support
• Supportive & collaborative working environment
• Attendance of industry events
• Working with a relaxed, small team that is growing
• Private healthcare after 2 years
• Work laptop and work phone
• Paid travel to sites by mileage or trains
• Hybrid working 3/4 days from home
• Importance of reputation for both business and people

To efficiently manage a property portfolio, offering outstanding customer service to all clients. Maintain asset value in line with resident requests and financial position. Manage the portfolio in accordance with RICS Codes of Practice, ARMA rules and landlord and tenant legislation.

London Portfolio with a Southampton office. Site visits to London as and when needed, normally around once every other week.

Mixed portfolio with new builds, conversions, developers, and purpose builds – 300 units with smaller blocks and some up to 70 units.

• Ensure the smooth running of your portfolio
• Proactively manage your portfolio in accordance with the management agreement and terms of the lease
• Management of all contractors
• Drafting and serving S20 notices for major works
• Project management of major works
• Co‑ordinate, chair and attend AGMs
• Draft and prepare agenda/minutes for board meetings
• Correspond with residents, developers, RMCs
• Encourage a harmonious relationship between all parties
• Deal with conflict resolution
• Management of on‑site staff
• Service charge budgeting & ground rent collection
• Approval of invoices for payment
• Ensure all properties are insured, handle claims, renewals and enquiries regarding the policy
• Ensure lease terms are adhered to and handle any breaches
• Respond to deed transfers / licence to alter / lease variations / lease extensions
• Regular site visits, checking health & safety/maintenance works required

• Landlord & Tenant Act 1985
• Common hold and Leasehold Reform Act 2002
• Health and Safety at Work etc. Act 1974
• The Work at Height Regulations 2005

• Team Player
• Hands on and able to use own initiative
• Ability to communicate positively and effectively with a willingness to help others
• Passion to deal with and resolve problems relating to property
• Provide exemplary service to clients
• High level of discretion and diplomacy
• Resilient, able to work under pressure

• Block Management experience
• 3+ years minimum (in the role of a Block Manager)
• Managing own portfolio and ability to work from home independently

• ATPI qualified
• Full working knowledge of Service Charge budgets, Section 20 notices and relevant law/regulations (Landlord & Tenant Act 1985)
• Involvement in AGMs and carrying out site inspections
• Industry related qualifications such as IRPM / RICS / IOSH

Matty Stratton