Client Service Director

Overview

We’re looking for a commercially driven, proactive Client Service Director to join our Leadership Team and unlock growth from our existing network.

About the job

This role isn’t about sitting behind a desk waiting for briefs. It’s about being in the room and spotting strategic opportunities: travelling to meet senior decision-makers, re-engaging past clients, and expanding existing partnerships into meaningful growth for our clients and for us.

You’ll lead the development of our Client Services Team but this role is about commercial growth, not project delivery. Our Account Directors handle the day-to-day. You’re the commercial engine, owning GP growth, developing opportunities to help our clients grow, and supporting New Business to convert warm introductions into broader, higher-value client relationships.

The role

• Own the annual GP growth target through client reactivation and expansion
• Reactivate dormant client accounts and convert to active revenue
• Identify and close upsell opportunities across existing client base
• Meet quarterly revenue targets aligned with company growth objectives
• Build C-suite relationships and position Made Brave as a strategic partner
• Conduct strategic planning sessions with key client stakeholders
• Maintain growth pipeline and accurate revenue forecasting
• Collaborate with New Business on warm introductions and cross-sell opportunities
• Lead and Develop the Client service division within Made Brave
• Coach the ADs on identifying growth opportunities
• Ensure that the team are delivering to standards of delivery excellence
• Collaborate with and own the account planning cycle for opportunity identification

• 7+ years in client service roles within creative/advertising agencies (Account Director level or above)
• Proven track record of growing revenue within existing accounts (£1m+ annual responsibility)
• Experience leading client service teams (minimum 2-3 direct reports)
• Strong commercial acumen - you understand GP, margins, profitability, and business cases
• Consultative selling approach - not transactional
• Excellent communication skills - comfortable presenting to C-suite stakeholders
• Strategic thinking with ability to identify growth opportunities
• Leadership experience - you can coach and develop ADs to think commercially
• Comfortable with international travel (Europe/US client meetings)
• Track record in financial services, banking, pharma, Retail and B2B sectors preferred

• Public speaking experience
• A flair for writing about things you’re passionate about
• A drive to be a creative thought leader in your area of excellence

You Time:

• Your birthday off
• Flexible working opportunities
• +33 days holiday (inclusive of 8 public holidays)
• Plus festive period shutdown from Christmas & New Year’s – on us!

Your Wellbeing:

• Private healthcare
• Enhanced parental packages (extended leave and pay)
• Free access to The Social Hub's brand new world-class gym with sauna, steam room, and showers
• Tickets to events including weekly fitness classes and community workshops, e.g., candle making, yoga, cooking classes, and more
• Discounts at The Social Hub:
  Sisi’s Rooftop bar, cafe, parking, and overnight stays at 20+ locations across Europe
• Bike storage
• Contributory pension package
• Perkbox (access to lots of freebies & discounts across major retailers and health & wellbeing resources)
• Central location in Glasgow for travel ease
• Collaborative working environment with lots of different creative ventures in one space

• Complimentary snack bar
• Kid & dog-friendly office space
• Professional memberships
• Training & development opportunities
• Regular team socials
• Professional memberships – Marketing Society, NABS

• Based in Glasgow
• Full-Time position
• Salary Banding: £55-60k basic with OTE bonus.
• Hybrid Working - 3 days per week in our Glasgow studio and 2 days working from home, with flexibility to work more studio days if preferred

We believe that having a diverse and inclusive team is essential for creating unstoppable ideas, and we encourage applications from individuals (who have the required experience for the role) regardless of gender, race, religion, social class, disability, sexual orientation or background. Should you require any reasonable adjustments as part of this application process, please don’t hesitate to let us know and we’ll do what we can to support you.

Apply for this job

Want to know more about us? Head to our website or just apply below!