VP of Marketplace Operations

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams on-demand. With over $200 million in annual revenue, Toptal is the world’s largest fully remote workforce. We blend virtual teams with a support structure that encourages innovation, social interaction, and fun. We move at a fast pace and are never afraid to break the mold.

As the VP of Marketplace Operations, you will act as the chief architect and operator of the Toptal Marketplace—our open, two‑sided talent platform—driving the strategy, structure, and execution needed to scale this offering with precision and excellence. You will bring an engineer’s mindset to solving complex marketplace dynamics, building operational frameworks that ensure our supply of world‑class talent meets evolving client demands while maintaining Toptal’s rigorous quality standards.

You will own the end‑to‑end performance of the Marketplace, developing systems, processes, and teams that enable high‑quality, high‑velocity matches between talent and clients. You will design and implement infrastructure that allows the Marketplace to operate as composable services—akin to APIs—that integrate seamlessly across Toptal’s ecosystem. You will lead cross‑functional teams spanning supply, demand, quality, and experience, ensuring alignment and operational clarity across the organization.

This role demands a builder’s mindset, a deep sense of ownership, and a bias toward scalable solutions. You will not only execute but also invent, pushing the limits of what’s possible in digital talent marketplaces. Your work will directly accelerate the growth and profitability of Toptal’s open talent offering, delivering world‑class outcomes for both clients and talent. You will collaborate with a high‑caliber leadership team, bringing strategic rigor and operational excellence to one of the most dynamic areas of the business.

This is a remote position. Resumes and communication must be submitted in English.

You will be responsible for building and executing a strategy to effectively meet the speed and quality expectations of our talent and clients. Working with our Executive and Marketing teams, you will develop processes to optimize talent supply against planned and targeted demand while ensuring talent satisfaction to continually attract high‑caliber talent and deliver an outstanding client experience. Your strategic and analytical thinking will contribute to the formulation of unique solutions to streamline processes that result in efficient means to source, screen, and place talent under expanding vertical and specialization scenarios.

You will continually gain insights from data and analytics in order to make sound business decisions. By applying your top‑level leadership skills, you will ensure that your growing team is highly motivated and qualified to deliver upon key performance indicators that result in the achievement of core business objectives. You will ensure strong management oversight and collaborative interactions between clients, talent, and our core team to support achievement of objectives in the day‑to‑day operations.

• Onboard and integrate into Toptal.
• Rapidly begin learning about Toptal’s history, culture, and vision.
• Shadow key teams across the company to learn the core of Toptal’s operations and capabilities.

• Complete a current state assessment of the structure and functions within Talent Operations.
• Review and update annual and quarterly OKRs for Talent Operations and its subfunctions.
• Review and redefine career paths for roles within Talent Operations.
• Reevaluate and develop recommendations for a competitive commission, compensation, and incentive structure with the VP of Finance.

• Implement a performance framework that will ensure each process step has an effective measure or KPI solution.
• Review and enhance training materials to ensure that all roles inside Talent Operations have a clear direction in order to maintain high quality standards, adopt best practices, and adhere to operating policies.

• Develop and…