Retirement Villages Operations Manager

Do you have experience leading teams to make a real difference?

We are looking for a Retirement Villages Operations Manager to join us to drive high-performing operational management across our Retirement Village portfolio. This role is responsible for leading day-to-day operations for the Retirement Villages, ensuring compliance, safety and an outstanding customer service.

You’ll be joining a value driven organisation. At Platform Housing, you’ll be surrounded by a collaborative team that champions trust, respect and wellbeing.

You’ll have the space to mentor others and develop your own professional growth. This is a role where you can make a genuine difference every day, supporting colleagues to thrive and delivering a service that enhances the lives of our customers.

• Leading day-to-day operations for Retirement Villages, ensuring compliance, safety, and outstanding service.
• Inspiring and developing a high-performing team through coaching, engagement, and clear accountability.
• Driving customer satisfaction and sustainable communities through proactive lettings, housing management, and service innovation.
• Managing budgets responsibly, ensuring value for money and financial accuracy.
• Championing continuous improvement, technology adoption, and data-driven decision-making.

Whilst this is a home-based role, you will be required to travel to group offices and schemes regularly to support your team.

• Proven leadership gained in a housing, care partnering or specialist accommodation services.
• Knowledge of compliance, safeguarding, and housing management.
• Excellent people management skills with a focus on performance and engagement.
• Experience with tendering and contract management.
• Experience with managing budgets and ability to use Microsoft Excel.
• A proven ability to communicate at all levels with a wide range of people including stakeholders at management level.
• You will have the ability to innovate and embrace change.
• As you will be required to visit our service areas, you will require a driving license and use of your own vehicle.
• This role requires an enhanced DBS check.

Interviews are scheduled to take place in-person on 17th March at Cathedral Park, Hereford.

If this sounds like the ideal role for you and you would like to find out more, please contact